[Resolved] Airtel Broadband — Connection not provided despite promises | |||
Hi, I had contacted on 7th Aug, Mr. Santosh ([protected]), an Airtel Sales representative for a Wifi Broadband connection at my residence (Address - Flat No. 1729, Wing G, Maple Leaf, Raheja Vihar, Mumbai - 400072). This person came the next day to collect all documents and a cheque of Rs 992 promising me that the connection will be done in the next 2-3 working days. However, there was no response from him for the next 7 days, after which I called him to find out that there were some server issues. He promised (yet again) that now everything is set, and I should get my connection within the the next 3 HOURS. I eagerly waited when a person (Vijay) from Airtel came to do all the wiring related work. On questioning he told me that the installation will be done within the next 2 days. Unfortunately, till now (30th August) there has been no phone call from Mr. Santosh or any other Airtel representative. In fact, Mr. Santosh is not receiving my phone call either and neither is his boss Mr. Praful ([protected]). Request whoever concerned to please look into this matter urgently and let me know the status. Also, can anybody take strict action against these people so that they don't give FALSE promise to customers. A truth upfront would have been much appreciated. Thanks, Sambuddha Ray Mobile - [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Can you please tell how long i should wait for my refund.
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Airtel Broadband — Connection not provided as promised by airtel sales rep
I took the airtel connection on 7th - April - 2011 and he sales rep Arjun promised i will get the connection by 9th before 12 PM . After trying to call him many times he finally picked up my call at gave me the number for the installation team leader by the name Senthil and his mobile number is [protected] and he promised me that the connection will be given by evening. but after i tried calling him several times he sent me a message in the evening to contact Murali([protected]) . Murali said they have not got the job card and told me to call on sunday morning. I tried several times again to reach senthil and atlast in the afternoon he sent me a SMS to call the sales person(Arjun) by stating my application has not been received. I tried caling up Arjun and he conferenced me ot some technical team and they said my Application is already processed then Arjun said he will try his best to get my connection by 5PM today which is 12th April. I tried reaching many times today even he stopped picking up the call an he sent a message sometime back stating the technical team is playing around and asked to me to complain to nodal officer nodal.[protected]@airtel.in.My Airtel Application Number is 231046
My Mobile number [protected]
Please help me in resolving this issue.