Airtel Broadband — No connection after a month and not refund deposit

pnareshk

from Bengaluru, Karnataka

Address:

Chennai, Tamil Nadu

I had applied for a braodband connection with Airtel. They were prompt in collecting my documents and initial connection/activation charge of Rs.500

After 2 weeks there was no action and i called the concerned person to check on the status. He mentioned that there was some technical glitch and not able to load the form into the system. This went on for 2 weeks. After repeated calls and requests they said its prcoessed now and gave a phone number. But again there was no action on the internet connection and again after 2 weeks of repeated calling they came back and said connection not possible because of non availabilty of pin for my area.

I feel they have done this intentionally and do not want to give a connection because i was regularly following them up daily to get my connection activated. They have not yet refunded the amount

please advice

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Comments

thorsten mueller

from Mumbai, Maharashtra

Airtel — no internet connection after 2 months

despite my advance payment for 3 months of mobile internet connection, Airtel was not able to provide any GPRS coverage in my home. Telephone service was working without any problems. I called Airtel 121 every couple of days, and was told that the case would be fixed within 48-72 hours. After this procedure had continued for nearly 2 months with no result, I decided to cancel my connection and take the company to court for compensation claims over business loss and mental agony.
The behavior they displayed highlights the complete disregard Airtel has for their clients, despite friendliness and hundreds of apologetic phrases.
They have not reacted to my offers for an out-of-court settlement, so the case is still pending.

JYOTI PRAKASH SAHU

from Delhi, Delhi

Airtel Broadband — No connection after 2 weeks

On March 24th 2010 had applied for a IP TV/Broadband connection by paying 1750/- to Sales executive-Vicky Chaddha at Airtel Gurgaon Care Centre at Galleria,Gurgaon.I was assured it would be installed in 4 working days.Even after 2 weeks there has been nobody who has come to even enquire as to where the connection has to be established.Call centre has no information even after giving details of reciept -IP[protected].Technical guys promised connection after a delay of 7 days now they do not pick up calls.