[Resolved] Airtel Broadband — No Relocation service provided since 6 days & bad customer service | |||||
Relocation problem: We have been using Airtel broadband in Chennai for more than a year. We relocated to a new address which is 4 kms away from the previous one. We raised a service request for relocation of Airtel Broadband on 15th June 2:00 PM and they promised to do it with in 5 days i.e before 20th June 2 PM. We did not get any call/response from Airtel till now even after calling nearly 10 times in these 6 days. Customer care representative says that the service can not be provided and they are not sure about when it can be done. They are directly saying that it can not be done and they are okay when I said I will cancel the service completely. Moreover, We are already in the bill period and we will be getting a bill on 12th July of amount Rs. 2300 for not using any data. Was this information helpful? | |||||
Aug 14, 2020 Complaint marked as Resolved | |||||
 4 Comments | |||||
Comments
Airtel Broadband — Bas service
Hello sir,I would like to make a request that one of the airtel broad band agent I approached to get a new broadband connection. He took Rs 500/- and get my sign in a plan document(on 28/10/2010) saying that my net will be connected on 31st after that I tried to contact him on 1/11/2010 then he said today it will be connected. Now is he saying that not to call him and he gave me another guy number he said me to call directly to airtel customer care I called him then he is saying that he can't do anything because you don't have application number. I requested him to search my application number by using my name and contact number but he also refused. What should I do agents are not responding to me please help me in this matter.
Thank you,
Saurabh Mishra
[protected]
Namaste Pradeep,
This is to inform you that your concern listed on 20 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is to inform you that your concern listed on 20 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Pradeep,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Airtel Broadband — BAD SERVICE
WE HAVE BEEN A GOOD PAYING CUTOMER OF AIRTEL VARIOUS SERVICES AT OUR OFFICE. ON 6TH SEP OUR AIRTEL BROADBAND CONNECTION STOPPED WORKING. OUR WHOLE BUSINESS DEPENDEND ON THAT CONNECTION. AFTER CONSISTANT EFFORTS ON 7TH OUR COMPLAINT GOT BOOKED UNDER COMPALINT NO.37326470. IN AFTER NOON ENGINEER VISITED OUR PLACE ANFD INFORMED THAT THERE IS SOME PROBLEM FROM AIRTEL EXCHANGE END AND WILL BE RESOLVED IN NEXT 2 HOURS. BUT THAT 2 HOURS GOT EXTENDED TO 3 DAYS EVER HOUR WE HAD TALKED AT CUSTOMER [protected]@121. AFTER REPEATED COMPLAINTS AT VARIOUS LEVELS WE GOT ONLY FALSE COMMITMENTS ONLY. FOR THAT 4 DAYS OUR BUSINESS GOT WORST EFFECTED AND MORE THAT THAT WE WE MENTALLY TOURCHERED TOO MUCH BY VARIOUS AIRTEL EMPLOYEES. I HAD NEVER SEEN SUCH BEHAVIOUR FROM AIRTEL BEFORE.