[Resolved] Airtel Broadband — Airtel Broadband - Not accepting disconnection | |||
I am having a very very humiliating and frustrating experience with the helpdesk guys taking calls in Airtel broadband department called "Retention". I requested him for half an hour to accept my "Disconnection Request" but he did not logged it and trying to convince me. Now I have sent them email to close my connection. Airtel/ Alcatel was not able to close my request # 7914150 for past 3-4 days. Alcatel providing pathetic services and coming with repaired modem every time. The modem works either for couple of hours or for a day or two and then goes faulty. Three modems have been replaced and nothing has been done, my broad band is still down. The another pathetic part of the services is Airtel says that they don't take care of modem. They accept calls for modems but don't take ownership. They transfer calls to Alcatel. Alcatel Guys are not able to resolve my issue and coming every time with repaired and faulty modem. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
In case any Airtel officer want to speak to me to have feedback, kindly contact me on [protected]
Reply
Airtel still not disconnecting my connection and sent me below email which is absolutely a False email:
I replied them and asked to disconnect my broadband immediately.
[protected]--------
Dear Customer,
Ref: Email dated[protected], requesting for cancellation for your airtel account number *********
Thank you for writing to airtel.
We regret for the delay in responding to your mail.
We are delighted to note that you have decided to continue the services for the above mentioned number and look forward to the opportunity of offering you the best of our products and technology.
As per the telephonic conversation on your mobile number [protected], you had requested for cancellation due to modem not working concern. Hence, as discussed we have forwarded your concern to relevant team and our executive will revert you shortly. We thank you for reconsidering your decision to continue with our services.
As per your confirmation and willingness to continue with our services, we will not take further action regarding the cancellation.
We earnestly hope that the resolution provided is up to your satisfaction. Please do write in for any further assistance.
I replied them and asked to disconnect my broadband immediately.
[protected]--------
Dear Customer,
Ref: Email dated[protected], requesting for cancellation for your airtel account number *********
Thank you for writing to airtel.
We regret for the delay in responding to your mail.
We are delighted to note that you have decided to continue the services for the above mentioned number and look forward to the opportunity of offering you the best of our products and technology.
As per the telephonic conversation on your mobile number [protected], you had requested for cancellation due to modem not working concern. Hence, as discussed we have forwarded your concern to relevant team and our executive will revert you shortly. We thank you for reconsidering your decision to continue with our services.
As per your confirmation and willingness to continue with our services, we will not take further action regarding the cancellation.
We earnestly hope that the resolution provided is up to your satisfaction. Please do write in for any further assistance.
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