[Resolved] Airtel Broadband — Not refunding my money | |||
Hi Consumer Team Am from chennai and my airtel account number:[protected] I have raised nearly 5 compliants for the below mentioned issue, Complaint Number so for: [protected] [protected] [protected] [protected] 5)New Complaint number 30113078 on 16/3/2013 This issue is going from December 31'st 2012 to till date All proofs i have given and attached the bank statment again which has all the details.I received a new bill which the amount is not yet adjusted. Please read my quire below, This is regarding my aritel bill for the period 11/nov/2012 to 10/dec/2012 Bill No:[protected] I have paid the bill on 31/dec/2012(due date) from my airtel account(online) but i got sms from that payment failed.So within a minute i have paid one more time from the site and its was success. I checked with my bank(chennai branch) they told that both transaction was successfull from bank end and amount went the merchant payment gateway(that is airtel).The bank gave me the payment voucher number [protected] with the trace number for both 076580/080074. On Mar 24, 2013 airtel asked me for bank certificate and i had given the certificate too.But still they are not adjusting my amount Rs.656.18.Please help me. Thanks Prasanna Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Namaste Prasanna,
Further to our discussion dated 02 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Further to our discussion dated 02 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Hi Consumer Team,
Just now spoke to 121 executive Mr Sachin from chennai @ 11:40pn IST[protected], he told we received my mails with attachment of bank certificate and he agreed that bank mentioned the transaction was successful and he will check the same and give me a call by tomorrow.
Prasanna
Just now spoke to 121 executive Mr Sachin from chennai @ 11:40pn IST[protected], he told we received my mails with attachment of bank certificate and he agreed that bank mentioned the transaction was successful and he will check the same and give me a call by tomorrow.
Prasanna
Namaste Prasanna,
We would like to inform you that your concern listed 02 Apr 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 02 Apr 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Airtel Broadband — Not refunding the amount
HiI am Jayakumar from Chennai.
I applied for new airtel Broadband connection on Sep 22, 2009. Application
no: 906991
But when I called customer care after a week, they said that we cannot offer Broadband Connection in my location.
Why don’t Airtel check, whether new connection is possible for my location before receiving any new application?
If else i would have approached another provider.
They said that we will refund the amount Rs. 2700 I paid within 2 weeks.
But I didn’t receive my amount yet.
I am using Airtel Mobile (postpaid) customer for 3 years.
Is this the way the airtel handles a customer.