[Resolved]  Airtel — Broadband permanently disconnected

Airtel - Broadband & Telephone — Permanent Disconnection of Broadband & Landline

Well I was using Airtel's Broadband connection. In August 2008, I decided to get it disconnected as I wasn't using it much, so I got it disconnected. Airtel technicals came down to my home and disconnected it. It seems so smooth till now.. doesn't it!? but there is more...

After disconnection I didn't receive any bill from Airtel for couple of months, but after that out of blue these guys started sending me bills, without me using any of their services.? I registered complaints to their head office in Chandigarh over, but nothing happened. Moreover, I got 100s of calls from some random Airtel representatives, forcing & trying to convince me to carry on relationship with Airtel Services. It carried on till Feb 2009. I would register a complaint that I was receiving bills with no connection installed; these guys would keep on assuring me that they had forwarded my request and necessary actions will soon be taken.

Then in March 2009, again, I received a call from Airtel guy telling me that I have a pending bill to deal with. At that time I had my Fiancé interested in installing Airtel broadband at her place, so I asked this guy to move my connection to her house. This guy checked and assured me that area where my Fiancé was living at was wired and he'll be able to move my connection to new location as soon as possible (or I should say as soon as I pay my previous pending bill, which I wasn't using). He tricked me in paying him 500 some how. Later on I received a call from Airtel Technicals verifying if I wanted to transfer my phone to new location? As soon as I said "yes" I was told the new location is NOT WIRED!!! AARGGHH!!

Couple of days later I get a COURT NOTICE from Airtel, that if I don't pay the bill i would have to face the Consequences..!! WWOOOOO!!! So I went to Airtel's Office personally and descried whole scenario to one of Representatives 'Gagan Kaur Baweja'. Now she tells me it’s their fault and she'll try to waive all my dues off and will inform me about that. NOTHING HAPPENED!. About a week later I went there AGAIN! she tells me that she forgot to inform me, my due bill can't be waived off, but my connection is permanently terminated. So I won't receiving any bill now what so ever. That over-smart girl had PUT A RED FLAG ON MY ACCOUNT instead o[censored]sing the regular process.

I waste enough of my time with these People. I Advise you all to get some sort of proof, If you were in same situation. And keep Track of the referace number u get whenever you call their call-centers about some serious issues.

Moral :
Airtel = Lazy / Lame / Irresponsible / And a Bunch of BIG LIARS. These people just want to make money. LOSERS

Namaste Sunny,

This is to inform you that your concern listed on 13 Mar. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Sunny,

This is to inform you that your concern listed 13 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Sunny,

We would like to inform you that your concern listed 13 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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