[Resolved] Airtel — Broadband plans | |||
I am using Airtle broadband and wanted to change my plan. I raised a request for a Mega 8GB plan which was showing up on airtel site and also got a request created(#[protected] by the Airtel executive who confirmed that the plan is available. Today I get another call from the Airtel team and they told that the plan i have requested is not available and i have to opt for another plan which was not what i wnated. the Plan he has offered is expensive and also not required for my use. This is a problem i have been facing from airtel where they display some type of Plan on there website but when we ask the Airtel customer care they say its not available. Example for this is LUP749 plan which shows up on the Airtel site when we select Punjab / chandigarh. This plan is best suited for my use but i never get it because of the same reason that it is not available. From a lay man term this looks like a fraud that the company is doing by showing some lucarative plans so people opt for airtel and later saying that the plan is not available. I want to report this incident to the consumer forum. Was this information helpful? | |||
Dec 16, 2016 Complaint marked as Resolved Verified Support Jan 08, 2013 Airtel Customer Care's response Namaste Mr. Kumar, We would like to inform you that your concern listed 02 Jan. 2013 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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