[Resolved] Airtel — Broadband robbing money | |||
Hi Sir Earlier i used to pay Rs.99 topup for unlimited night downloads. But I had switched to Airtel 999 for unlimited broadband plan in 2011. and Airtel are still charging me Rs.99 under DSL top up charges untill now. i have been off the country for year and half and havent seen the bill. But for more than a year i had been paying this Rs.99 for unlimited night downoads where i am already in unlimited plan. when i say this to customer service they say you havent submitted request for deactivation for Topup of Rs.99. It sounds so stupid because when i switch to unlimited plan which mean to say irrespective of day/night the download is unlimited.So why on earth i wanted unlimited Rs.99 Topup for unlimited night downloads. .Regarding this i already had an interaction with customer service in person Ref.no:[protected].when i called customer service peolpe say that the system does not update our earlier interaction. Please do the needful. Regards Razik Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
hi, i am Karan Gambhir...my prepaid number is [protected] and in the evening my today (14th October 2008) my balance got deducted by about 30 Rs for which i did not get ne msg from Airtel.
my balance was sumwhere close to Rs 144 and on checking in the evening my balance was Rs.114.
i tried complaining on the Airtel cutomer care but the executive did not have information about it, and he told me to call after 24 hours.
please note i am not using ANY extra service except for Hello Tunes for which already Rs.200 was deducted from my account.
I want a refund of those Rs.30 !!..its highly annoying.i am really really dissappointed with Airtel and request you to register a complaint from my side, and pls make sure a get a resolution for the same !
Thanx,
Karan Gambhir
my balance was sumwhere close to Rs 144 and on checking in the evening my balance was Rs.114.
i tried complaining on the Airtel cutomer care but the executive did not have information about it, and he told me to call after 24 hours.
please note i am not using ANY extra service except for Hello Tunes for which already Rs.200 was deducted from my account.
I want a refund of those Rs.30 !!..its highly annoying.i am really really dissappointed with Airtel and request you to register a complaint from my side, and pls make sure a get a resolution for the same !
Thanx,
Karan Gambhir
Namaste Razik,
This is to inform you that your concern listed on 28 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 28 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Razik,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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