[Resolved] Airtel Broadband Service — Billing & Service issues

himanshupalia

Address:

Bangalore, Karnataka

Hi,

I am Himanshu Soni, I have a broadband connection of Airtel, my airtel fixed line and broadband no. is [protected]. The service quality of airtel is very very bad.
After i took the connection have received the bill for two months without any issue, but after that dont know what has been changed, I had not received the bills for last two months i.e. April & May 2011, I had logged 4-5 complaints for the same to airtel support, few of the service request numbers are 47007806, 46759494, 46343002 etc. all of my complaints were closed without any confirmation from me.
The worst is they have discontinued my service becasue i have not made the payments of the last two month bills. I dont understand when i am logging complaints for billing issues how they can expect me to pay their bills. Instead of resolving my problems they have raised my pains by discontinuing my service.
I tried to reach a responsible person via airtel support as its the only options provided to customers but failed, they have lot of processes but for them only. they are not of any use to customers because they are not on the correct place.
I also tried to reach the nodel officer of my region, but he/she is busy always around the clock of work hours dont know with what!!!, looks like their is only one person who is receving lot of such cases like this....
rightnow i dont see any reason to continue my relation with airtel with this level of service quality... the support is denying me to activate my service because i have not paid the bill they dont see how many times i tried to reach them for the bills. i belive it takes only one day to send the bill but they fail to do that since last two months... and want their customers to suffer because to their loop holes in process...

What a poor quality of service :-)

That's airtel broadband.

Thanks,
Himanshu Soni
[protected]

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Airtel reviews

View all 54497 Airtel Reviews

Comments

Tarang Chandra

from Gurgaon, Haryana

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.

Regards,

Sakshi Walia
Airtel Customer Service Team

Tarang Chandra

from Gurgaon, Haryana

Airtel Broadband — Service Issue

I paid the April bill for my landline on 13th May.
But I don't know for what reason it was not updated on the system.

Next bill was generated and it got overdue to me. I immediately paid the May bill too just to ensure my line works properly uninterrupted.

Still it was barred and after making a complain it was unbarred for 3 days.

After that I even faxed my transaction details for the April payment and my bank statements too. I was informed everything is fine and my payment is updated.

But again my line was totally disconnected (not barred) but totally disconnected for 20-25 days. I really do not know why. I complained through other airtel landlines on 121 as well on 44444121 but my complain was not taken in as your system was showing my line is working properly.

Finally on 25th June I had to be rude to your customer care person and then after 3-4 calls from the engineer assigned to sector 47 gurgaon brought it back to working condition.

Then I called up customer care again to say that my rental should be waived for those 20-25 days, but I got a response that it was not airtel's fault as the system shows that my phone was working.

Please tell me if it was working then how come your engineer came and repaired it from the tower the line comes?

If you want to disconnect the number do so as I will not pay for those 20-25 days rental.

Rakesh

from Bengaluru, Karnataka

"""Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.

Regards,

Sakshi Walia
Airtel Customer Service Team""

This is the only reply from airtel i see here. what crap.

Dharanikumar

from Chennai, Tamil Nadu

hi
i am using Airtel connection is not tall not working ple send me the good service engineer
my number is [protected]

Complainant3417943

from Jaipur, Rajasthan

I really dont understand what is the problem with you guys. Every day my line gets damaged due to various eason, knowing all this your people r not takin any materialistic step. When you r not capable of providing the services then do let me know, ill find some other way. bill to time pe ata hai.....but your people r not capable of responding to the complaints. get this done as soon as possible or else take your conection back.