Airtel Broadband Service — Improper Service and Legal notice

 
10 Reviews
K.P.H.B, Andhra Pradesh, India
 shivapadma
We used Airtel Broadband Service from 2009 till 5-Nov-2012. The main reason for disconnection was improper service.
We asked Airtel to change connection name from my sister's name to my name, when we called Airtel support executives, they asked us to go near by airtel shop and register complaint.

My sister and myself we both went Madhapur-Hyderbad Aritel shop nearly 4 times, finally got frustrated and asked them to take complaint. They said they don't have complaint registration forms and asked us to go Ameerpet Airtel shop. we refused to go there and asked them to take complaint. Finally they gave one pick form and asked to fill my details along with my sister's details and address proofs and letters from both o[censored]s. After registration, they did not give any ticket registration number, when we asked them to give ticket number, they said they will register later and send us to our mailid and mobile number. when we insisted to give ticket number, they gave pick slip copy as ticket#

Later we did not get actual ticket number neither to our mail ids nor mobile number,.
the complaint we registered was to change connection name to my name, but They sent next month bill on my sister's name, when we called airtel, they said there was no complaint on connection name change

then we again sent mail to appellate.[protected]@in.airtel.com, nodal.[protected]@in.airtel.com, along with pink slip form which they gave us as ticket# as attachment, they registered complaint and changed bill name to my name, but when i asked to change that month bill to my name, they disagreed, so, finally i sent mail for disconnection, after few telephone communication , they disconnected.

Next month i got call from Airtel to pay balance amount, my bill amount was some thing around 2500 change, i said i'll clear total amount, if they were ready to change last month bill name to my name, they did not agreed.

Later again after 1 month they called and asked me to pay 1500 , they said 1500 Rs was enough, no need to pay total amount, since i used Airtel intrenet on that month, i said i was ready to pay 1500 .
Finally,some airtel executive came home and collected 1500 cash plus landline equipment and gave some receipt.

Later 5 months, Now they are calling and saying they issued some legal notice for not paying 1476 Rs.
but i did not get any legal notice to my home address or email id.

Why i should pay 1476 Rs now, they said it was closed 5 months before. It is totally a harassment

-
Shiva Padma
Complaint comments  9 Comments     Updated: Share0Tweet0

Comments

Airtel(BroadBand) — Don't go for Airtel broadband Conection

Hi,

Please don't go for Airtel Broadband. If you want to disconnect the Airtel broadband connection, they won't disconnect and send yoy the bills. If you call again to disconnect, they ask you the reasons to disconnect( again and again) nad continue sending the bills

I have faced this problems. due to the busy schedules we dont get time to take legal action and they
are making profit of it.

Thanks

Bharti Airtel Ltd — Improper bill

Pls refer our sevaral discussion for waiver of Data card retal.
I have got confirmation of waiver, still it is appeared in my bill and also charged for last month bill.

It is being endorsed that, bills which are being sent to the customers are not genuine.

Let me expose your billing style which is a very clear proof of cheating.

1) In the plan provoded to me i am eligible for 150 Mins local calls free, According to my plan tarrif fo locl call is 50 paise. If we consider 50 paise / call then i muist get benifit of Rs 75, insted of Rs 30 as you are giving me in bills.( pls also ref my earlier bill )

2) I have been charged Rs 224 for SMS others, Kindly provode me customised report for the same. I know i have never used any other SMS facility.

Kindly provide me siutable solution with your confirm action. or else i will be forced to take up matter with TRAI and consumer forum

BHARTI AIRTEL LTD., BROADBAND — Improper bills

Account no.14063596, Phone no. [protected]
We are receiving bills for above connection continuously with several telephone call details while we are not using the telephone line at all. Your service centers aren't of any help in this regard. Kindly revert back to us & redress our complaint once & for all.

Deepak Bhargava
[protected] (Delhi- India)

Airtel Broadband — Improper services

I am using Airtel Internet broadband. Airtel has cheated on me.
It has provided a defective wi-fi modem which gives poor wi-fi signal that gets disconnected every 10 minutes
The broadband service itself drops from backend regularly.
It seems I have completely wasted my money.

Account Number for connection: 16380555

Airtel — improper service,no will to help

Hi ,
This is Dr. Pranay Kumar Srivastava from jabalpur.I had been to airtel connect for a replacement of the lost sim card.I was asked that it would take 4-6 hours to start.I had specifically inquired about the connects number as it was not possible to drive again nearly 16-18 kms which is the distance from where we live to the connect(customer service centre).They refused giving any number and said that they had no number and if i needed to follow up the restart of my services I was to do it on [protected] which was wrong.I tried 4 times and finally when I reached the call center executive he said that he could not give any information as this was a prepaid helpline.Then he suggested another number which was [protected] at which when I contacted they said that it is the connect only which can help me as they cannot do anything.He added that my documents had not been submitted (which I had already completed while I was at the connect) and only the airtel connect could tell me when the sim would rework.He also told me that it was my mistake that I had not taken the connects number(which i a had specifically asked for a number of times ).He could not provide me the connects number either.

Its a shame that for such simple works because of the uncoordinated executives we have to suffer again and again.I have been with airtel fo more that 8 years and still they cannot be of any help when you get struck.The executives have no idea as to how to solve the problem or what to speak or even providing correct information.This costs the customer monetarily and time wise also as it is very difficult to find time in weekdays to travel again and again to these centres situated far away.
Namaste Mr. Padma,

This is to inform you that your concern listed on 22 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Namaste Mr. Padma,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Sorry for the late reply, don't know whether this issue is resolved or not. But our Airtel number was [protected]. If you need any other information please let me know.
i was not received on time bills for my post paid number kindly consider and rectify it as soon as possible

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    Airtel Broadband Service - Improper Service and Legal notice