[Resolved] Airtel Broadband Services — Overbilling | |
I am enclosing a letter I have written to airtel which is self explanatory Account No. 11448939 Dear Sir This has reference to the internet connection that has been given to us by Airtel. This internet connection was working on a very expensive plan which we could not afford., i.e. 2MBPS unlimited. Therefore we paid the bill which had accrued for Rs.17,400/- in June 2007 and talked to Ms. Nisha in your office and requested her to change our plan to 512 unlimited. The complaint number given to us was 1234618. We were shocked to receive another bill and realize that the plan has not been changed. We once again talked to your helpline executive Mr. Vikas who assured us that the plan would be changed immediately and gave us a further complaint number 11417339. It is regrettable that no action was taken once again. We have had no option but to stop usage of this internet connection. At the moment the connection is disconnected and we would like this bill to be reviewed and situation rectified at once. Thanking you Yours truly ISHAAN LALIT 735 SECTOR 15 FARIDABAD Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Airtel Broadband — overbilling
when i took the airtel broadband connection with a limited usage plan i.e 555 with 2GB usage free they told that i will be charged only if i use the dsl but they r charging me if my modem is on and i m not using my system or even if i dont switch on my system i m charged wen i called the customer care the told me that i have to pay even if i have not usedand one more is that i m not getting my origenal bill copy except 2 monts till day of my connection if i ask them they are tell ing that i have recived and they tell they will prove that i recived the origenal bill
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Airtel Broadband Services — charged for hello tunes without permission
I am using airtel broadband and telephone services/DSL from last four months i.e 26/8/2007 .I have never activated the hello tunes services but i have been charged for it for the last two months .I tried to lodge a complaint on their website but i am not been able to register myself and their is no complaints coulum in their official website.My no. is[protected] kindly send me a revert as soon as possible.