[Resolved]  Airtel Broadband Services — Customer Care Executive Abused me

Address:Delhi

Hi,

My mobile number is [protected]. Somebody has registered my number by the name of Arun Kumar Aggarwal for an Airtel Broadband Connection. Now that person has not paid the bill, and the Airtel team keeps on calling me. Everytime Airtel team Calls, I tell them that I am not Arun Kumar Aggarwal and please stop calling me, but they still call me daily.

They have called me 50 times and everytime I deny they still call me again. Yesterday, they called me and I was so irritated that I told them that yes I am Arun Kumar and go to the registered address and collect the money.

Today[protected] they again called and when I told their customer care executive that I am not Arun Kumar Aggarwal, he told me to tell him my name, otherwise they will keep on calling me. I told him that I dont want to disclose my name for privacy purposes. He abused me and disconnected the call.

The number from which I received call is[protected] and it was received at 3:34pm. The name of the executive was Vikram.

Kindly a strict action be taken against that person.

Regards
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Aug 5, 2021
Complaint marked as Resolved 
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Airtel Broadband Services — Escalated bills for internet services, not ready to register the change in rate plans

In the month of Oct 2010 registered with Airtel to change the plan of internet to Rs.499/- from Rs.1299/- which was not done. Checked in Jan 2010 and noticed that was paying the same rate. Again registered through customer care to change plan to Rs.499/- to Rs.1299/- was not done. Instead in March they disconnected. Again they reconnected saying waiver for 3 months will be adjusted in the next month. Again they disconnected in April 2011. Till date I have received several calls and mails saying waiver has been given and not given. Each time it has been changed in matter of minutes. All the complaint numbers, mails and verbal recordings are with me.
I am not sure anymore what to belive and Airtel has no credibility and each department has adifferent say.
Namaste (Rasharma022),

We have made a note of your contact details, Our team will contact you soon to gather the more information's to resolve your concern.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste (Rasharma022),

Further to our discussion dated 04 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste (Rasharma022),

We would like to inform you that your concern listed 04 Apr 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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