[Resolved]  Airtel Broadband Services — change my plan without my permission

Address:

Ghaziabad, Uttar Pradesh

All mail conversations pasted below.

Hi,

This is not my complaint, please read below mail trail. my connection was 1000 rs per month, I don't know who will change this 1299 rs. please check and let us know.

I was submitted 2 months bill for Rs 1299 per month but this month onwards, I am not submit bill, either you will disconnect my connection.

Thanks

Dinesh Singh Rawat
Consultant -Systems
HCL India
[protected]@hcl.in
[protected]




From: appellate.[protected]@airtel.in
To: [protected]@hotmail.com
Date: Tue, 7 Jun 2011 15:57:26 +0530
Subject: Re: COMPLAINT[protected] [|BAL|Qrc4324085|]

Dear Mr. Rawat,

Thank you for writing to airtel and the opportunity to assist you.

This is in reference to your email to our Appellate office regarding your airtel account number 16103796.

We would like to confirm you that your current bill plan is Impatience 1299 DSL Combo (2Mbps/256 Kbps) (Jan 11) UL Plan for your airtel number with monthly rental of Rs. 1299/-.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and we look forward to a very warm and fruitful association with you.

Assuring you the best of our services.


Warm Regards,
Ishwar Singh


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[protected]Original Message[protected]
From: [protected]@hotmail.com
To: appellate.[protected]@airtel.in
Cc:
Sent: 04/06/2011 11:26:04 PM
Subject: RE: complaint[protected]

please provide update........

deposit only 1085 RS same as our starting bill. (means starting plan which I
was used, when I was start this connection)

Dinesh Singh Rawat
Consultant -Systems
HCL India
[protected]@hcl.in
[protected]





From: [protected]@hotmail.com
To: nodal.[protected]@airtel.in; nodal.[protected]@airtel.in; nodal.[protected]@airtel.in
Subject: RE: complaint[protected]
Date: Sat, 28 May 2011 17:08:42 +0530

Hi Team,

What is the status of my below request. Is my plan change and my amount
is reversible or not.

Thanks

Dinesh Singh Rawat
Consultant -Systems
HCL India
[protected]@hcl.in
[protected]





From: [protected]@hotmail.com
To: nodal.[protected]@airtel.in; nodal.[protected]@airtel.in; nodal.[protected]@airtel.in
Subject: complaint[protected]
Date: Tue, 17 May 2011 04:04:33 +0530



Hi Team,

I was Airtel Broadband customer from Sep,2010 to till date My # is 91-
[protected].

I have a list of issues faced while after changing my Broadband speed. I have
called customer care from Jan first week for changing my broadband speed to 500
Rs monthly rental, in Jan and half month of Feb I was not used broadband
service. In mid of Feb 2011, I was starting using broadband service but with
in one week my limit (4GB) was over and after that I called to customer care
and changed the speed previous one means 1000 Rs plan. Plan was change but in
bill it showing plan is 1300 Rs. Means they changed wrong plan.

The main problem is now, So many times I called to customer care but they not
provided me right information for changing my broadband plan and some time they
told application was/is not working call again and some time they told we are
not able to push your record.

Problem is my 2 months bill 1465 + 1465, because I was request to change my
broadband plan to 1000 monthly rental, why they changed to 1300 Plan.


Defiantly, I will submitting one month bill 1465 - 50Rs late payment but next
1465Rs bill I am not submitting, if you agree to change this bill to 1000 bill
plan.so /i will submit on time. please change my bill plan to 1000 Rs if it not
change and start my service.

Bill receipt attached Rs 1400 amount.

The above mentioned issues I want to escalate this as it will not only spoil
the Good brand image of airtel but also not to happen the same to any other
customer.

Dinesh Singh Rawat
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