[Resolved]  Airtel Broadband Services — Shifting and Invalid charges

Address:

West Delhi, Delhi

Hi,

This is to state that I got Airtel Landline Number[protected]. My name is Prateek Khandelwal. It is a long story, but I will try to summarize it. I have got this connection for so long now. I have made a request to shift this line as I shifted my house from Janakpuri to Uttamnagar. I was told that the "Box is Full" and the line could not be transferred and there were innumerable calls came for the same thing, even 6 times a day. I said what is the best option then because I wanted to retain the number and broadband service. They said, we will freeze your rental and no bill will come to you and at any time we find the box is free or if we have more request, we will fix the problem. I humbly agreed and thanked them for the same. This whole incident happened in the Month of Jan 2011.

Of note, I made a request at Jan 8, 2011 approximately for shifting and this all took time till Feb 2011 and I cleared all my dues till that time.

Now, I have changed that house in Uttamnagar just in three months due to some personal issues and shifted back to Janakpuri, so I contacted Airtel people again, so that I may get my connection back. Now, the sufferings start for me with Airtel. I have been told to deposit a bill of Rs 680/- at first as Bill for Jan 2011 (Which I never used, I told them thousand times this is not my bill and I am not supposed to pay it, but the executives were so rude and bad in their language that I can't even explain you, though I got one number of your executive [protected]), but ultimately I had to deposit that money only to get my connection back.

Then, I called customer care to put a new shifting request as I have cleared all my dues and here they come up new amount to pay of Rs 251/-. I again enquired this is not supposed to be paid and the same answer with that same tone from your people. I decided to raise that issue to concerned department, so I got opportunity to talk to so many executives at Bharti AIrtel, Okhala office, named Sakshi, Sapna, etc. I also got a chance to speak to Mr. Deepak who is their so-called senior and he assured me that the reversal will be made and then he never called back or came on phone again. I can say I at least called all these people regularly morning, afternoon, evening, just to know the status and they never took my concern to any level, nor answered me about any detail.

Well, finally I decided to pay Rs 251/- as I already lost so much of peace of mind plus other problems from office because of it and called the customer care department and they took the shifting request.

Now, the guy came from Airtel after 3-4 days and fix the cables, but did not put the splitter means neither the phone works, nor the internet and said the engineer will come and fix this. Now, it has been 5 days already and no engineer even called or showed up at my house. I made a complaint and reference number 46545136 was given to me with assurance that the person will come, but as usual he didn't. Yesterday, I again made a complaint and number is 46620220 and the deadline for this is tomorrow around noon time.

Adding a final nail to coffin, a SMS came to me stating that I am supposed to deposit Rs 98/- as amount outstanding on my bill.

Now, I know it is a pretty long mail, but it's all sufferings I got. I have a few questions for you, I would be highly obliged if you can answer these to me please and mind it this is for all of you guys to whom I am sending this mail.

1. WHY DO I NEED TO PAY THAT RS 680/- WHEN I DID NOT USE THE INTERNET FOR THAT PERIOD OF TIME?
2. WHY THE PERSON WHO TOLD ME THAT THE ACCOUNT WILL BE FREEZED BUT THERE WILL BE CHARGES FOR IT, I WAS NOT INFORMED ABOUT ANY CHARGES WHATSOEVER?
3. WHY DID NOT THEY PROVIDE ME ANY BILL OF ANY SORT OF THE ABOVE-MENTIONED DUES TILL DATE?
4. IS THE KIND OF SERVICE ONE SHOULD EXPECT FROM A PROMINENT BROADBAND SERVICE PROVIDER IN DELHI, COUNTRY'S CAPITAL?
5. WHY ANY OF THE EXECUTIVES NEVER TOOK THE CONCERN TO THE CONCERNED DEPARTMENT AND WHY THE PICTURE WAS NOT CLEARED AT THE VERY FIRST MOMENT, WHEN THIS INCIDENT OCCURRED?

Now, please tell me if you are wise person, then why would you go into so much hassles just to get your old connection back when you know you can get a new connection in less than Rs 1000/-. Now, I have paid around Rs 1000/- to you people, still Rs 300/- to be paid as shifting charge and Rs 98/- which just have come for no reason out of nowhere. Please put your donation banks out on every street, religious places, etc, because there I think people won't mind paying. This is a real crime and I would like to take this issue to everywhere I can.

Now, after going through this mammooth mail (I still don't trust you people would go through this whole) I would like to see some actions from your side, otherwise I would like to withdraw all services from Airtel in future, be it Mobile, DTH or broadband.

Also, You can read this whole mail on the blog site of "Jago Grahak Jago"


Prateek Khandelwal