[Resolved] Airtel — Broadband services not working since 26th July 2013 | |||
Complaint # 15453176 Complaint was registered via email on 26th July that the internet services are down, however, a lame response came from the technician who visited 3 days after , saying, the wire is broken outside and will be resolved in FEW DAYS. When the SLA is 48 hours, how can the technician simply walk away by saying that it will take few more days? Moreover, i have been following up via email since the same day but nothing has been done apart from fake assurances whicha re of no use as the internet service is still not active. if Airtell cannot provide a timely response for esuming services, why do they promise for resolving something which they cannot keep upto. Pathetic services of Airtel broadband experienced so far. Was this information helpful? | |||
Complaint marked as Resolved
Airtel resolved it by reverting the monthly charges on a pro rata basis for the period for which the internet services were disrupted. | |||
15 Comments | |||
Comments
AirTel — not sounding
my mobile no: is [protected] is not working. please do something immediately as this is urgently required.Broadband — broadband service not connecting
this service connection provided on 16.10.08 to us by your dept, since then the sevices of connecting is improper, blinker light in dsl lamp is nonstop flashing, except half to one hour a day, many efforts have done to rectified it but all in vien, what should we do pl.do needful so that we can connected with the net .pl.remove the problem of connecting the server. thankyou.AirTel — sevice is not working
dear sirI am Shailesh s. bhise,
i brought new ventura postpaid conection before 15 days. after 10 days service is closed from your side. i called air tel customer care they told me your self endolment form is not hare
that swhy service is closed. so i went kalyani nagar air tel gallery 22nd jan. 2009. their are submeet s.s.e.f. form. that time they told me your service will be start within 3 days. 7 to 8 time went air tel gallery . nobody is taken action. 50 to 80 time i called to custemer care thay told me every time your service is temporary disconected.
Iam working in hotel industry so i think custmer is god for me. but i dont not what is custmer for u? custmer care given me nodal officer number [protected] he not riceved call.
so please please please request to you very fy my dacument please start my airtel service.
thanks thanking you
my airtel postpid number
[protected]
[protected] shailesh satish bhise
pune 411014
my right now contact no.[protected]
[protected]
Airtel Broadband Services — Airtel Broadband Services
I am holding an Airtel Broadband Internet connection for nearly 2 years. In January, I have asked them to switch my connection from 999 scheme to 799 scheme. I was under an impression the plan has been changed but it didnt get reflected in February Bill.Checked with Customer Support and the response was they didnt get any request regarding this so far. This was told to me by their Customer Support executive named Jayashree, for now atleast she has raised a request with no 17474066. Have to wait and see how far it works.
II have raised my request to Airtel representative (Jamanna [protected]) twice for the scheme to be changed.
I have been following up with these guys for more than a week to get it resolved. But the response was really bad from two of their executives Pushpalatha and Pradeep. Several times they told me they will get back to me but is never heard off. I have asked them if they cant resolve it atleast disconnect my Broadband connection then I can go for another Broadband Sevice but is never being heard .
SUB: New Plan.
Sir,
my Landline No:[protected], Currently I'm in Home 999-384kbps, I want upgrade to 512-kbps speed, Provide with suitable Plan.
Sir,
my Landline No:[protected], Currently I'm in Home 999-384kbps, I want upgrade to 512-kbps speed, Provide with suitable Plan.
Airtel Broadband — complaint regarding internet service
sir,I am facing the internet problem from last 7 days . The internet is not coming , and even i have tried to complain to airtel office but no action is taken from theirside.
So I kindly request you to solve the problem as early as you can because i am facing lot of problem.
THANKS
Airtel Broadband — To get net service
This is Raghavendra Rao. Gadde, i'm using airtel broadband service since last 1.5 yrs, recently i paid the bill amt for 3 months at a time even though they not providing the service, this is for kind info and take necessary action.Thanking you,
Raghavendra
[protected]
AirTel — internet services not working
i made my no recharged for gprs service plan 98/- on 6th feb 2011 acc to that plan net service should be active on my no but unfortunately not .whenever i call to custmor care no they give me wrong solution for this will airtel give me money back or do something Namaste (sandmahay),
This is to inform you that your concern listed on 09 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is to inform you that your concern listed on 09 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste (sandmahay ),
Further to our discussion dated 09 August 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Further to our discussion dated 09 August 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste (sandmahay),
We would like to inform you that your concern listed 09 August 2013 has been resolved. Should you have any queries please contact Airtel customer service at airtel.[protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 09 August 2013 has been resolved. Should you have any queries please contact Airtel customer service at airtel.[protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Airtel Broadband — services
i had got connection of airtel broadband and uet to that my hard had been formatted and i had to spend 500 rs for that i m not satisfied with airtl services