[Resolved]  Airtel Broadband Services — refusing that i requested to cancel my connection and asking to pay the bill for next month

Address:

South Delhi, Delhi

Dear consumer help india,


Myself vinu nair from delhi.i was a costomer of airtel broadband

connection on dec 2012month.On 25dec my airtel broadband connection started.

i took a plan of 9gb per month.but after just a week i noticed there was

some problems with my data usage, in a week my 9gb was consumed according to

airtel services even without using that 9gb.According to me i only consumed

approx 1 gb in that week. but after a week i got a mail that i consumed all

my data (9gb).. so i m gonna get the speed of 256kbs for the rest of 23 days

of that month.



So on 23 january morning i called 121 and requested to airtel to disconnect

my broadband cnnection as soon as possible as i dont want to continue this

connection to next month(february).and that was my final decision. so they

told me sir please keep this refernce no[protected]. this is the refernce no

of your broadband cancellation req.and they told me that ur connection will

b disconnctd in 3-4 days.. so paid my bill of januray online.And between

that 3-4 days i got atleast 50 calls from airtel to request me to continue

my connection. but i always refused to continue as i was frustated with

thier services.then after a week they called on feb first week that my

connection has been disccncted and i will recieve a confirmation call from

airtel soon. but i havent got any call regarding that.

And now a few days i got a msg from airtel that i have to pay the bill of

february month ie 1055rs.
I just want to know why the hell they havnt cannclled my connection when i

requested on jan month. And on 19 march 2013when i again called on 121 and

ask why they didnt canceld my connection on january . then they said- sir we

havent recieved any cancellation request from ur side till this date.adding

on this they aslo said sir u called on 23 januay2013 to continue ur

connection not to cancel ur connection.


Dear sir/mam.. i request u to please take a hard step against this issue..

why i will pay the bill of february month if i already cancelled iton

january..and everyDAY i m getting a call to pay my bill oF feb month.
i heard a lot about https://www.consumercomplaints.in. i hope u will response me.

THANKS IN ADVANCE
VINU NAIR
[protected]