Airtel — Broadband & Telephone Service

Address:

Indore, Madhya Pradesh

I have applied for a new connection of Braodband & Telephone Services on dated 01/08/2012 through Airtel office (bill no. 887), SAF No. 30418862 & paid Rs. 250/- against the connection to Sales Ex. Ashish [protected].

As they have told that connection would take 3 - 4 days. I have waited for the time and following day by day calling in given nos. and visited office. As I have talked with Zabed [protected] many times, always replying it will take 1 day more, there is cable fault etc.....
Received call on 15th Aug. from Mr. Ramakant Singh, Nodal Officer [protected] stating there is cable fault/ cable not fixed. So, it can’t be processed for the next 2 - 3 months. I may apply after the said months only. You may take refund of Rs. 250/-.

Received another call on 17th Aug. from Nodal Team, [protected] stating same case. So, it is not possible to give the connection. Hence, You may take refund of Rs. 250/-. If Airtel can’t give the service, they have not offer to fool / harass the public.

I am asking that if there was no cable ... for the Connection, they have to call back by given date / time of 4 days. Why they have replied me that the cable connection has been done you may get it within 1 day ( said after 1 week). I had asked to purchase the Instrument set with the Sales Representative.

What would be, I have purchased one Telephone set & one Wi Fi set for the Broadband Connection, in which I have spent of Rs. 2350/- for the same. What I will do with the instruments. I am not expecting this type of solution / service with Bharti Airtel Ltd. This type of service is to harass to the Customer.
This is for your information & necessary action please.