Airtel Broadband — Unusually High Billing | |||
Hi, I have been having problems with unusually high billing from Airtel in the past few months. I used to be on a 15 GB /month plan and used to download large files once in a while and never exceed my limits. But since the last year or so since I upgraded to a 30GB/ month plan, my limits seem to be consistently getting exhausted extremely quickly. It would be great if all the broadband provider are mandated to provide a live billing meter to give an idea to the consumer the quantum of data consumption. This is currently only provided on the website and the data is is a day old. Secondly, there should be a way to measure if the billing itself is done correctly. At the moment, we do not have a reference point and have to go by what the service provider shows with no way of validating the. For example, how can I be sure that a 4 MB download is not accounted for a 8 MB in the system. Lastly, Airtel used to provide good service earlier. Now they have failed to respond to my query even though it was raised 3 week ago. Was this information helpful? | |||
 2 Comments | |||
Comments
Hello,
My Broadband Bill between 05/07/2009 to 04/08/2009 have come to 6, 626.00 for download charges for the days I hardly used internet. I have been facing the same problem since last 2 months. I had raised so many complaints over phone for which they gave reference numbers and even sent executives to home but they were also not able to fix the issue and we finally ended up paying the bill for which we had not used.. I also have receipts for this.
This time the bills have come up so high where I hardly used internet.. As usual I raised a complaint over phone. I want to know the download details for each day like what I have downloaded. I can pay for the charges for phone and the rental charges..If this problem is not solved before 26th of august and if I am fined for that I cannot pay it since I have already raised a complaint.
My Broadband Bill between 05/07/2009 to 04/08/2009 have come to 6, 626.00 for download charges for the days I hardly used internet. I have been facing the same problem since last 2 months. I had raised so many complaints over phone for which they gave reference numbers and even sent executives to home but they were also not able to fix the issue and we finally ended up paying the bill for which we had not used.. I also have receipts for this.
This time the bills have come up so high where I hardly used internet.. As usual I raised a complaint over phone. I want to know the download details for each day like what I have downloaded. I can pay for the charges for phone and the rental charges..If this problem is not solved before 26th of august and if I am fined for that I cannot pay it since I have already raised a complaint.
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Airtel Broadband — Billing High
I have broadband. I found on 30th and 31st may airtel bill 4000INR for download charges where as i am not using broadband on sat and sun. After my two time compliant at call center they are giving only ref no and no resolution till date. I am feed up with this kind of support from a reputed company.