[Resolved]  Airtel — Rude Behaviour of customer care executives

Airtel — rude cce and no help

I got a code to activate hello tune service on my number, i got that code from official site of airtel, when i sendt the messege as directed on the site my balance got deducted but nothing got activated and changed, when i complined on to the customer care (?) i got the complaint number and when i called that again the so called customer care behaved like a hawker,

CCE (?) of airtel dont know how to speak and there they are sitting for dropping our calls,

Airtel in delhi is one of the most horrible service provider,

Airtel — customer care executives are really rude and not at all professional

I am one of the customer of Airtel, would like to list some horrible experience which I had gone through recently. Inconvenience caused stated as under:
Terrible experienced with customer care executives (Postpaid Dept).
a) I registered a complaint about my bill on 23rd Nov as I am paying really high rates as comparison to the other telecom providers and really unhappy with the plan thus the CCE informed me that I’ll get a call from concerned dept. Thus On 29th Nov, I received a call from shivpratap and he queried if would like to disconnect the number. I explained the problem to him, so he informed me about Rs. 249 monthly rental plan. But he didn’t have adequate information that how much I would save if I’ll get the new plan. Thus I told him to give me 2, 3 days and I’ll check the amount myself.
b) On 1st Dec, my phone services got disconnected without my knowledge. When I raised the complaint about the same and had a word with Rishab (Manager) in CC Dept he assured me that my phone will be reactivated on the next day morning (i.e. 2nd Dec at 7 a.m) and will arrange a call from CC dept for the plan. But I didn’t get any call from the CC Dept and also my phone wasn’t reactivated.
c) Therefore on 2nd Dec late evening, I spoke with Shabhuddin, Yuvraj (in CC dept). They were really rude, ill- mannered. When I asked them to transfer the call to manager or the team leader they refused to do so. And instead of providing any help or information about my account they started hanged up the phone immediately when they heard my voice. I was already upset as my phone was not working but the way my call was handled made me angrier.

Now I would like to take your attention towards few things –
1. Why my number got disconnected without informing me?? I told Shivpratap to give me 2, 3 days time to calculate the amount and not to close the complaint without my concern, so how dare anyone closed the complaint also disconnected my number without informing me?? If it was really important to close the complaint then you could leave the account as it was. What I believe that you have so many customers that you don’t care even if you loose few customers.
2. The Executives in Customer Care dept are impolite they don’t have understanding, listening and problem solving skills. They aren’t interested to help the customer they don’t care with customer’s problem but they take it as an entertainment for them. I assume they just come to office to earn money without any hard work; however they are good for nothing.
3. Instead of empathizing and understanding the problem, your Cust Care executives were hanging up the phone. IS THIS KIND OF SERVICE WILL YOU PROVIDE TO YOUR VALUABLE CUSTOMERS???
4. Well I had a conversation with the Manager Mr. Rohit Sharma, , he understood the scenario and was polite and apologized for the mistake of his executives . He assured me that number will be reactivated today itself. And I really appreciate that.
5. Although being with Airtel, I was paying high call charges comparison to the other provider but still I continued the services with Airtel because of good service. But now this awful incident forced me to consider other providers too.
6. This is like a black spot to your organization, offering just inconvenience to the customers. Do you really want to retain the customers???
Well at the end I would just like to say that I am not really happy with the kind of services provided by your executives. How can you take a chance with the reputation of your organization and specially when you know that there are so many competitors in the market?? I think you should first enlighten them that what exactly the customer service is…!!! Your Prompt consideration regarding the complaint would be appreciated.

Regards,
Tarveen Kaur
Mobile no: [protected]

Airtel — irresponsible behaviour of the staff

I am one of the customer of Airtel, would like to list some horrible experience which I had gone through recently. Inconvenience caused stated as under:
Terrible experienced with customer care executives (Postpaid Dept).
a) I registered a complaint about my bill on 23rd Nov as I am paying really high rates as comparison to the other telecom providers and really unhappy with the plan thus the CCE informed me that I’ll get a call from concerned dept. Thus On 29th Nov, I received a call from shivpratap and he queried if would like to disconnect the number. I explained the problem to him, so he informed me about Rs. 249 monthly rental plan. But he didn’t have adequate information that how much I would save if I’ll get the new plan. Thus I told him to give me 2, 3 days and I’ll check the amount myself.
b) On 1st Dec, my phone services got disconnected without my knowledge. When I raised the complaint about the same and had a word with Rishab (Manager) in CC Dept he assured me that my phone will be reactivated on the next day morning (i.e. 2nd Dec at 7 a.m) and will arrange a call from CC dept for the plan. But I didn’t get any call from the CC Dept and also my phone wasn’t reactivated.
c) Therefore on 2nd Dec late evening, I spoke with Shabhuddin, Yuvraj (in CC dept). They were really rude, ill- mannered. When I asked them to transfer the call to manager or the team leader they refused to do so. And instead of providing any help or information about my account they started hanged up the phone immediately when they heard my voice. I was already upset as my phone was not working but the way my call was handled made me angrier.
d) Then at last on 2nd dec after calling number of times I got a chance to speak with Mr Rohit Sharma (manager), he understood the scenario and was polite and apologized for the mistake of his executives . He assured me that the services will reactivate on 3rd Dec at 8 a.m. and guess what! The services are still not activated. But yes I received a call from airtel person at 7a.m. and that to on my landline number and he told me that I cannot activate the number right now as we need to follow the procedures.

Now I would like to take your attention towards few things –
1. Why my number got disconnected without informing me?? I told Shivpratap to give me 2, 3 days time to calculate the amount and not to close the complaint without my concern, so how dare anyone closed the complaint also disconnected my number without informing me?? If it was really important to close the complaint then you could leave the account as it was. What I believe that you have so many customers that you don’t care even if you loose few customers.
1. The Executives in Customer Care dept are impolite they don’t have understanding, listening and problem solving skills. They aren’t interested to help the customer they don’t care with customer’s problem but they take it as an entertainment for them. I assume they just come to office to earn money without any hard work; however they are good for nothing.
2. Instead of empathizing and understanding the problem, your Cust Care executives were hanging up the phone. IS THIS KIND OF SERVICE WILL YOU PROVIDE TO YOUR VALUABLE CUSTOMERS???
3. When you need payment from the customer then there is no procedure for that not only this you can break all the rules and procedures for the same however to solve the customer problem you are bound with procedures. I am fail to understand one thing that procedures have been made for customer satisfaction or to harass the customers???
4. Also I believe that there is a time limit to call the customer which is 9 a.m to 7 p.m which every company follows then how can anyone call the customer at 7 a.m and moreover on the landline number??
5. There is not even a single person in your company who is taking responsibility of the complaint or taking initiative to solve the complaint. No matter what, they’ll find a way to escape from it, and just hang up the phone..
6. Although being with Airtel, I was paying high call charges comparison to the other provider but still I continued the services with Airtel because of good service. But now this awful incident forced me to consider other providers.
7. This is like a black spot to your organization, offering just inconvenience to the customers. Do you really want to retain the customers???
Well at the end I would just like to say that I am not really happy with the kind of services provided by your executives. How can you take a chance with the reputation of your organization and specially when you know that there are so many competitors in the market?? I think you should first enlighten them that what exactly the customer service is…!!! Your Prompt consideration regarding the complaint would be appreciated.

Regards,
Tarveen Kaur
Mobile no: [protected]

AirTel — rude behaviour by the customer care executives

I am one of the customer of Airtel, would like to list some horrible experience which I had gone through recently. Inconvenience caused stated as under:
Terrible experienced with customer care executives (Postpaid Dept).
a) I registered a complaint about my bill on 23rd Nov as I am paying really high rates as comparison to the other telecom providers and really unhappy with the plan thus the CCE informed me that I’ll get a call from concerned dept. Thus On 29th Nov, I received a call from shivpratap and he queried if would like to disconnect the number. I explained the problem to him, so he informed me about Rs. 249 monthly rental plan. But he didn’t have adequate information that how much I would save if I’ll get the new plan. Thus I told him to give me 2, 3 days and I’ll check the amount myself.
b) On 1st Dec, my phone services got disconnected without my knowledge. When I raised the complaint about the same and had a word with Rishab (Manager) in CC Dept he assured me that my phone will be reactivated on the next day morning (i.e. 2nd Dec at 7 a.m) and will arrange a call from CC dept for the plan. But I didn’t get any call from the CC Dept and also my phone wasn’t reactivated.
c) Therefore on 2nd Dec late evening, I spoke with Shabhuddin, Yuvraj (in CC dept). They were really rude, ill- mannered. When I asked them to transfer the call to manager or the team leader they refused to do so. And instead of providing any help or information about my account they started hanged up the phone immediately when they heard my voice. I was already upset as my phone was not working but the way my call was handled made me angrier.

Now I would like to take your attention towards few things –
1. Why my number got disconnected without informing me?? I told Shivpratap to give me 2, 3 days time to calculate the amount and not to close the complaint without my concern, so how dare anyone closed the complaint also disconnected my number without informing me?? If it was really important to close the complaint then you could leave the account as it was. What I believe that you have so many customers that you don’t care even if you loose few customers.
2. The Executives in Customer Care dept are impolite they don’t have understanding, listening and problem solving skills. They aren’t interested to help the customer they don’t care with customer’s problem but they take it as an entertainment for them. I assume they just come to office to earn money without any hard work; however they are good for nothing.
3. Instead of empathizing and understanding the problem, your Cust Care executives were hanging up the phone. IS THIS KIND OF SERVICE WILL YOU PROVIDE TO YOUR VALUABLE CUSTOMERS???
4. Well I had a conversation with the Manager Mr. Rohit Sharma, , he understood the scenario and was polite and apologized for the mistake of his executives . He assured me that number will be reactivated today itself. And I really appreciate that.
5. Although being with Airtel, I was paying high call charges comparison to the other provider but still I continued the services with Airtel because of good service. But now this awful incident forced me to consider other providers too.
6. This is like a black spot to your organization, offering just inconvenience to the customers. Do you really want to retain the customers???
Well at the end I would just like to say that I am not really happy with the kind of services provided by your executives. How can you take a chance with the reputation of your organization and specially when you know that there are so many competitors in the market?? I think you should first enlighten them that what exactly the customer service is…!!! Your Prompt consideration regarding the complaint would be appreciated.

Regards,
Tarveen Kaur
Mobile no: [protected]

Dear Mrs Airtel
i would like to inform you that since i connect my self with airtel i was happy .But last few days i am too upset with airtel fasilities . I would like to discuss one incident with you.

In the sunday(07/12/2008) noon i recieved a call from your reprsentative .He offered me to have a caller tune but i refused him to do so.But today wensday (09/12/2008) i found that my balaced get reduced with an amount eqal to Rs. 35/- and a caller tune has been activaited .Who are you to decide that i need a caller tune or not.Even when i had already refused for the same.
Therefore i request you to look in the matter and take it seriously.Otherwise results might be un-expected to you .
I can move to consumer forum also.


Thanks and Regards

Kripendra Triphathi
[protected]
[protected]

hi sir/madam
i m from south delhi my complaint is... there is stupid massage from 53030 "news has been renewed" is creating problem to me over and over again without any option and cut 10 rupees when i get echarge my mobile.
i have complainted 20 or 25 time to your executive they always say such thing plz send one massage to "UNSUB NEWS" for parmanantly deleting. i can not tell you how am i in problem, some time i think i should chenge my "sim" any other company.
you all are kindly requsted plz solve my problem as soon as possible. and never get kind massges to my mobile no.[protected]. if my problem is solved then thanks to all of you people.

jaipal

hi sir/madam
i m from south delhi my complaint is... there is stupid massage from 53030 "news has been renewed" is creating problem to me over and over again without any option and cut 10 rupees when i get echarge my mobile.
i have complainted 20 or 25 time to your executive they always say such thing plz send one massage to "UNSUB NEWS" for parmanantly deleting. i can not tell you how am i in problem, some time i think i should chenge my "sim" any other company.
you all are kindly requsted plz solve my problem as soon as possible. and never get kind massges to my mobile no.[protected]. if my problem is solved then thanks to all of you people.

jaipal

i MUST SAY YOU HAVE A LOT OF PATIANCE . THE PROBLEM THESE COMPANIES DONOT UNDERSTAND THEY ARE HERE BECAUSE O[censored]S THEY MAKE PROFIT FROM US THEY ARE OUR SERVANTS .


YOU SEND A COPY OF YOUR MAIL TO THEIR CUSTOMER CARE / CUSTOMER COMPLAINT DEPT AND FILE A CASE WITH THE CONSUMER COURT

I have prepaid airtel connection. it also happened to me many time that when i call to comustor care for gprs problems they said me to call at 12143 but this no. Does'nt exit.

AirTel — Rude Customer Care

I had a very horrifying experience with airtel customer care.The guys were so arrogant and when asked to put on to their team leader they said he is out for dinner who was not available from 8:oopm in the evening to 11:00 am the next day.

Continouos call drops and they kept me on hold for more than two hours, ultimately my battery went dead.

Airtel custcare — Rude Behaviour By Custcare Exe

I had call on callcenter Of Airtel on 10th Sep.2009..Regarding My Query for Airtel Live setting with Gprs help Desk at 9:00 pm(apprx),,There i had spoke with Agent named Abhijeet .i had inq only for setting for 7610 hansdet,,he just going to threaten me by overlapping me and and just interrupting not able to listen anything suddenly put my call on hold//and not answered since 5min..and then suddenly call dropped frm his side...such a worst expernce i had faced by airtel custcare...Even if custcare not able to handled Query then what expectations can we made for complaints..so i kindly noticed to all superiors of Airtel ..plz do needful



Regards
Sanju Ezhava
+91 [protected]

dear sir,
customer care executives of airtel unnecessarily deducted Rs. 99 from my account balance. when i confronted about it, they informed that it was due to activation of GAME POOL SERVICE on my number, which is completely lame as i never messaged for activation of any such service on my number..
during my confrontation, they behaved very rudely and denied for any sort of help.
i called them again and again & at the end, they put off my service for talking to customer care executive, which is seriously unbearable.
i am terribly pissed off by the AirTel Customer Service department !!!
it is not the matter of 99 rs, but honestly speaking the mess that was created due to irresponsible behaviour of your executives has ruined my trust from AIRTEL SERVICES..