Airtel — Recovery of validity charge against life time validity

To
M/S AIRTEL
Bharti Tele-Ventures Ltd
Infinity Building, 5th Floor, Sector-V
Salt Lake electronic Complex,
Kolkata-700091


Sub: Regarding recovery of Validity charge in spite of having Life time validity

Dear Sir,
I recharged my cell phone bearing no [protected] on 21-11-08 with Rs 200.00 from one of your authorized Recharge points I learnt from the message sent to my phone that talk time of Rs 110.00 only was added to my balance
I contacted your Customer Service Centre over phone immediately after. I was given to understand that validity charge for 30 days had been recovered in addition to usual Tax..
I informed the Officer attending my call that when I am having Life time validity how further validity charge for 30 days could be deducted. I also mentioned that I had recharged with Rs 200.00 on several other occasions earlier but no validity charge had ever been deducted. I requested him to verify my records presumably preserved in your system. He replied in the negative on the plea of secrecy and expressed his inability to redress my grievance.
Subesequent to my interaction with your Customer Service Centre I received one SMS from no’ 876’ requesting me for feed back with ‘Yes’ if I am satisfied with the interaction else ‘No’. I had replied ‘No’ to the said number as requested.
I would request you to kindly appreciate my logic and credit the amount recovered, to the balance of my talk time immediately or send me a copy of your Rules and/ or Regulations justifying your action.
In the event of failure to do so within 15 days from the date of receipt of this letter, I will be at liberty to move the appropriate Forum for reddressal of my grievance with cost and expenses.
My address of communication is noted below.
Thanking you,
Yours faithfully


Address
Ganga Jamuna Apartment (R N Bhowmick)
AF143 Rabindrapally, Krishnapur,
P.O Prafullakanan
Kolkata- 700101