[Resolved]  Airtel — Add-on Sim complaint

1st December 2008


From:

S. Sairam
No. 21, Defense colony
Sahakar Nagar, Kodigehalli
Bangalore – 560 092


To:

Bharti Telecom Ltd
Bannerghatta Road
Bangalore

Sub: Add-on Sim complaint

To whom it may concern

I am very disappointed by the service offered by Airtel and the worst is that no body is there to listen, all gives you the false statements.

I have been AirTel customers since 2 years. In general I’m happy with the products and services which you have to offer even though the network is not so clear since couple of months and yet managing hoping for improvement in near future.

In the month of April-May, Ms. Priya who was working for your partner at vijayanagar called and pestered me to buy ADD-ON Sim and promised me the best services in the new scheme. In fact I requested her not to call me and bug for add on sim as I didn’t know what to do with it.


I was stunned to see an executive at home on the same evening requesting for my photo and told me not to bother about the address proof etc as he told me that he’ll get back to me for address proof requirement but never turned back, but somehow I received a sim with the number [protected].
After couple of days, Ms. Priya again called me and asked me to start using the sim without bothering about the bill as it SHALL BE ADDED with the parent number ([protected])


But contrary to what I was assured and to my shock I received a separate bill. When I called up Ms. Priya, she contradicted her previous statement by saying that I will receive TWO separate bills and that it was NOT an add on card and that the scheme had got over by the time I booked. After this in spite of me making several calls, I never got any response and got to know that Ms. Priya left the job.

Further, I not only refused to pay the bill but also questioned AirTel as to how they could provide me a sim without ME signing the document. Later, without any intimation I started receiving the add on sim’s bill amount to the parent number which I paid without noticing.

The next step taken by me was to disconnect the add on sim number, ie [protected], all incoming and outgoing calls were barred……..sill I started receiving the minimum bill amount to the parent bill which I refused to pay.

Last week, on November 23rd night, without any prior notice, the outgoing call of the parent number [protected] was barred because of which I incurred a HUGE loss of business. And had frantically called [protected], your executive Mr. Dilip (Ref. no.[protected] And the next day I spoke to Ms. Shilpa (Ref no.[protected] dated 25th November requested him to activate the outgoing calls but it did not happen. I had undergone a lot of mental torture due to non availability of outgoing calls as it affected my business a lot.

I would like to bring the following points to your kind info:

1. I did not sign any agreement for the add on sim which was provided by Ms. Priya, which amounts to forgery! My signature can be verified in the parent number.
2. As I have been your loyal customer since two years, I request you to reconnect my parent number without any further delay.
3. As far as the add on sim is concerned, I shall clear the dues if and only if the documentation part is proved.
4. If the parent number is not activated within the next 12 hrs, I will be forced to take legal action based on forgery & harassment, and Loss of business due to barring of outgoing calls for 10 days without prior written notice.

To wrap up I really want to remain a loyal AirTel customer but I am extremely frustrated by your attempts to lock me into a long term contract.

I beg you to reconsider how you treat your customers and “Reward” us for our loyalty rather then punish us!

Yours in frustration,

Sairam.