Airtel — no service, full payment

This is with reference to the connection no. [protected] which I had purchased along with the data card costing Rs. 5000/- from Airtel on Oct 2007. The data card never worked on my computer system. I promptly logged a complaint to the customer support. Not to talk of resolving the problem, they were extremely unhelpful and unknowledgeable. I kept on paying the monthly rentals of Rs. 350/-approx for at least 6 months hoping that the fault with the data card will be corrected or it will be replaced which never happened. Since the issue left unresolved even for so many months, I stopped paying the monthly rentals. I have been constantly apprising the pestering collection calls of the issue and the current situation but the tone of the calls started becoming threatening. Since I was left with no patience, , I wanted Airtel to take back the faulty hardware and reimburse me for the cost price of the hardware and the bills paid till date and duly approached the nodal officer and subsequently appellate officer. However, no solution has been provided though nodal office acknowledged the problem. Instead, company keeps on following even more vigorously ( atleast few calls every day ) and has also sent a legal notice 3 days back.

The last development indicates that company likes to bulldoze its customers into accepting bad service by creating nuisance and my preferred action would be to take them to court so that many other more hapless customers of theirs don't suffer the same fate.

if it helps you i can forward the mails sent to nodal / appellate officer



Thank you.