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[Resolved]  Airtel — fraud by Airtel franchise

I REGRET TO INFORM YOU ABOUT THE FRAUD THAT IS BEING TAKING PLACE TO THE CUSTOMERS BY YOUR FRANCHISES.I WAS CALLED AND INFORMED ABOUT THE NEW SCHEME OF ZERO RENTAL, 800 CALL FREE AND 800 SMS FREE.I PAID THE AMOUNT OF RS.600 FOR WHICH I RECEIVED A PAYMENT SLIP ON 24TH OF JAN 09.TILL 4TH OF FEB 09 I WAS NOT PROVIDED BY THE SIM.WHEN I WENT TO YOUR GALARY ON 4TH FEB 09 THEY GAVE ME A DUPLICATE SIM I GOT THE INFORMATION THAT THE RENTALS ARE NOT FREE I WILL BE CHARGED 400RS AS A RENTAL.I HAVE THE DOCUMENT FROM YOUR SIDE IN WHICH THEY HAD CANCELLED OFF THE RENTAL.IS AIRTEL NOT RESONSIBLE FOR THE FRAUD DONE BY THE FRANCISED? JUST TO GET BUSSINESS THEY CHEAT AND COMMIT FALSE STATEMENTS.ABOVE THAT THE SIM IS NOT ACTIVATED TILL DATE AND THEIR STATUS SHOWS AS SIM IS ACTIVATED THAT MEANS I WILL BE CHARGED FOR THE DAYS FOR WHICH THE SERVICE IS NOT ACTIVATED .I AM PROVIDING YOU WITH THE RELEVANT DETAILS FOR YOUR REFERENCES.
AIRTEL REP NAME:MS.PREETI (VASAI BRANCH) .
KINDLY TAKE NECESSARY ACTION
CELL NOS.[protected] / [protected]
AIRTEL BILL NO.756061
PHONE NO.[protected]

--
Sami Ali
+91 [protected]
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  2 CommentsShareTweet

Comments

Wrong billing by airtel for downloading of game without our consent and billing wrongly for Rs. 893/- excess in April 2009

I received by Mobile bill in April 2009 and shocked after saw that there was wrong billing of 893.00 for 11 SMS. I contact so many times for customer care but no satisfactory response received. On e-mail sent to them they have informed for charges of 893.00 for downloading of games. On 9/4/09 I saw my mobile with 3 nos of new games and subsequently received a SMS from airtel stating that we have loaded the games in your mobile. Immediately I contacted airtel customer care where they have informed me that the games are chargable for Rupees 99/-

On equiry from My Seniors we found that they have also similar type of wrong billing for which we have disconnect our two connection of airtel.

Earler I was a prepaid airtel customer and switch over for post paid connection.

On this we observed this similar type of cheating by the company for all the customers of the country.

We request company to wave off the same.
Sanjeev Kumar Jain
[protected]
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    Airtel
    Customer Care Service
    Customer satisfaction rating
    46%
    Complaints
    44073
    Pending
    0
    Resolved
    19603
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
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