[Resolved]  Airtel — fraud by Airtel franchise

I REGRET TO INFORM YOU ABOUT THE FRAUD THAT IS BEING TAKING PLACE TO THE CUSTOMERS BY YOUR FRANCHISES.I WAS CALLED AND INFORMED ABOUT THE NEW SCHEME OF ZERO RENTAL, 800 CALL FREE AND 800 SMS FREE.I PAID THE AMOUNT OF RS.600 FOR WHICH I RECEIVED A PAYMENT SLIP ON 24TH OF JAN 09.TILL 4TH OF FEB 09 I WAS NOT PROVIDED BY THE SIM.WHEN I WENT TO YOUR GALARY ON 4TH FEB 09 THEY GAVE ME A DUPLICATE SIM I GOT THE INFORMATION THAT THE RENTALS ARE NOT FREE I WILL BE CHARGED 400RS AS A RENTAL.I HAVE THE DOCUMENT FROM YOUR SIDE IN WHICH THEY HAD CANCELLED OFF THE RENTAL.IS AIRTEL NOT RESONSIBLE FOR THE FRAUD DONE BY THE FRANCISED? JUST TO GET BUSSINESS THEY CHEAT AND COMMIT FALSE STATEMENTS.ABOVE THAT THE SIM IS NOT ACTIVATED TILL DATE AND THEIR STATUS SHOWS AS SIM IS ACTIVATED THAT MEANS I WILL BE CHARGED FOR THE DAYS FOR WHICH THE SERVICE IS NOT ACTIVATED .I AM PROVIDING YOU WITH THE RELEVANT DETAILS FOR YOUR REFERENCES.
AIRTEL REP NAME:MS.PREETI (VASAI BRANCH) .
KINDLY TAKE NECESSARY ACTION
CELL NOS.[protected] / [protected]
AIRTEL BILL NO.756061
PHONE NO.[protected]

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Sami Ali
+91 [protected]