[Resolved] Airtel — ISD CALLING CARD

[Resolved] Airtel — ISD CALLING CARD

V VIVEK RAWAT from Kolkata, West Bengal

This is to bring in the information that I make daily calls to phillipines with my mb no [protected] which comes under south east Asia country, before buying the card I had enquired with the customer care depptt and I was told that phillipines comes under south east Asia country and under band 2..it means normally the call rates which are Rs.9/19 drops down to Rs.3/99 per min...After confirming with Airtel I bought that card on 23 december 2008 and after proper activation made my first call..I was shocked to see that I was being charged Rs.8/50 per min as compared to Rs.3/99..I wish to draw your kind attention that even on website of Airtel its clearly mentioned that south east Asia counties is in their list..when i approached the appellate authroity first I was told by some Ms.Seema Malik that phillipines does not come in south east Asia country ..when I proved to her that it does comes in it then she sent me a mail on 05/1/2009 that phillipines does not come under their corridor ..what a joke ??they are writing in their website i[censored] call customer care its been mentioned over there also the countries name..I fail to understand why i was deprived of this services..I would like to Airtel top notch officers to look into this issue on top priority basis and tell me the truth...if phillipines does not come in their band 2 then why everywhere its mentioned on their website...vivek rawat Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

jayashree

from Chennai, Tamil Nadu

Airtel — ISD card activation

On 3rd June 2008 I recharged by mobile with Rs. 225 ISD calling card. Air-Tel people told they will activate it within 48 hrs. Its already 65 hrs gone they are repeatedly telling we will activate it soon without taking any necessary action. I need to talk my husband . Is they have customer care service or they are there to harass customer I don't know.

Thakur Dass Verma

from Gurgaon, Haryana

Airtel -Mobile Services — ISD Charges Levied

> ---- My Complaint to Airtel[protected]
>
>
> 10/01/2009
>
>
> The Manager,
> Customer Care,
> Bharti Airtel Ltd.
> Okhla,
> New Delhi
>
> Ref. Account No.[protected] and Cell No. [protected]
>
> Dear Sir,
>
> With reference to my BIll Dated 07.12.08 and 07.01.09, some
> ISD Call made
> to Unknown numbers, which does not belongs to me were
> billed to me. Beside
> my repetitive my requests for clarification and
> deactivation of ISD,
> nothing happened, Finally My ISD facility deactivated on
> 02.01.09.
> Therefore you are requested to look into the matter &
> send me confirmation
> for settlement of account and enable me to pay the bill or
> shall I search
> for other options (consumer forum).
>
> Thanking you,
>
>
>
> T D Verma
> [protected]
> [protected]

-Airtel Reply[protected]--

--- On Fri, 16/1/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

> From: [protected]@airtelindia.com <[protected]@airtelindia.com>
> Subject: Re: (Mobile No:=[protected] ) Complaint Message From "T.D. Verma" <[protected]@yahoo.co.uk> [REF:[protected]]
> To: [protected]@yahoo.co.uk
> Date: Friday, 16 January, 2009, 7:43 AM
> Dear Mr.Verma,
>
> Thank you for contacting Airtel.
>
> We understand from your previous interaction dated
> 15/01/09, you have expressed concern over the ISD call
> charges in your bill dated 07/01/09 and deactivation of ISD
> facility for your mobile number [protected].
>
> We understand your concern and will work towards resolving
> the same.
>
> We would like to inform you that basis your complaint; we
> have investigated the possibility of the same. We hereby
> confirm that post the investigation, we have found that the
> same could not have been occurred from our end. It is,
> however, likely that the calls under question could have
> been made without your consent.
>
> We would like to assure you that just like a call gets
> captured only after it originates from a mobile and gets
> connected to the called number, which is then charged
> accordingly.
>
> The bill dated 07/01/09 has been verified and have found no
> overcharge on the calls made from your mobile. There has
> been a usage from your mobile, due to which we have been
> able to furnish you with the details along with the time of
> usage in your above mentioned bills.
>
> The billing system we use is state-of-the-art and one of
> the best in the world. Nevertheless we did examine your
> records for any possible flaws and found none whatsoever.
>
> Further, we would like to confirm you that, the ISD
> facility has already been deactivated with effect from
> 02/01/09 in your account.
>
> For further assistance, mail us at [protected]@airtelindia.com.
>
> We value your association with Airtel.
>
> Warm Regards,
>
> Jayalakshmi. R
> Customer Care Executive
> Bharti Airtel Limited.
>
-My 2nd Reply to AIrtel.

Dear Ms.Jayalakshmi. R

Thanks for your reply. I think you have not done proper investigation, as I am very much sure that calls are not made from my mobile, As I donot have any relation in foreign. In the bill dated 07/12/08. An amoout of Rs. 101 was charged towards ISD Calls. I complained to your customer care. It was told at that time it could be system mistake and promised by your executive to reverse the same in our next bill. But nothing happened. More our my credit limit set by you is INR 3200.00. Then how my bill amt can go beyond that as i was billed more than INR 10000. I am finally requesting you to reverse all the amount of ISD Calls to enable me to pay your bill & use your services. As I am a regular customer of Airtel.

Thanking you,

Regards

T D Verma
>
>
>
>
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