Airtel — Inaction for request for disconnection

Sir, I was using airtel mobile No.[protected] for the last more than 2 years. As I did not want the number any longer I was not using it from the middle of 2008.

As I was paying monthly charges without using the number, I decided to get the number disconnected. Accordingly I visited Airtel (M-5 Connaught Place Office) on 31.10.2008 with a letter for disconnection of the number. The officer there did not accept my letter but told me to talk on the airtel No.52222 to record my request online. I promptly did so from there itself and the executive who attended my call said the number will be disconnected within 7 days.

I was shocked when I received a letter dt.17.11.08 from Airtel asking me to pay an outstanding amount of Rs.234.48/. The letter also gave the number of one Mr. Pawan Rawat [protected] for queries. I spoke to him on 15.12.08 and he assured me that the line has been disconnected and I need not pay any bills. He also said that the accounts people will set right the accounts.

I am sorry to state here that I am still receiving bills from Airtel for this number. I have written to airtel customer services also. I wish to reiterate here that the number has not been used for the last more than 6 months and I do not know why it has not been cancelled despite requests. I give below the details of last 2 bills paid by me before requesting the disconnection of the number:

Receipt No.1562382 dt. 18.10.2008 issued by M/s Quick Financial Services for Rs.410/-
Receipt No.[protected] dt.31.10.2008 for Rs.355.00 paid at Airtel M-5, Con. Place office (final bill as on 31.10.2008)

Despite reminders, airtel have not disconnected the number and are sending me bill everymonth. They even include SMS charges on this line whereas the number has not been used for the last several months. Who is sening SMS @ Rs.10 per message from this number is a mystery unknown to me. I think this is a way to earn profit by unfair means. Will anybody help??