[Resolved]  Airtel — Add on card never activated for last 4 months and charged Rs. 600

Hi,

I am Faheem Baig and my airtel mobile number is [protected].

I was using airtel post paid mobile for last 3 years. My bill was around 1000/- to 1200/- (average) a month. In the first week of November, 2008 i received a call from airtel about add-on card. The plan was good and i agreed to purchase the same. Their executive came to my home and collected Rs. 599/- and gave me the receipt and told you will get the card by courier. After a week sim was delivered to my home address but when i put the sim card in my mobile it was not activated. I called up the customer care but no one helped me, they wanted the mobile number for that new sim but mobile number was not sent to me, only sim card number was there. They told me to call back the executive who came to you to collect the payment, he will help you in better way. So i called the number given by him to me, but it was not reachable. He had given me other numbers also, i tried other numbers hardly one number worked and he told me he will look in my matter. But 2-3 days passed and nothing happened so i called him again but this time his number was out of service so i called other numbers but all the numbers were out of service. What a great dealer of Airtel!!!


I became crazy and suspicious and i called customer care again but representatives
repeatedly asked me for the mobile number which was not given to me, I told him to transfer my call to the supervisor and but he said no supervisor available this time. I called up after 2 days again then after 2 days again and again but not a sinble time supervisor spoke to me and every time i was told, supervisor not available or busy on another call... this made me frustrated and i told finally to cancel my services with airtel for present number and the new sim card, but that time he could not transfer my call to retention department and he told they will call you back with 48 hrs. but i did not receive any call from retention department even after 3 days, i called back to the customer care, and i strictly told wheter reslove my problem or cancel my services with airtel or transfer my call to supervisor than only representative transferred my call to retention department and i told them everything, the retention department executive was Anand and he assured me my problem will be solved and he will call me back, he also took the numbers of that executive who came to me to collect Rs. 599 for the add on card and also took other numbers. 2-3 days passed but no reply i called Anand, coz he has given me his number, but very surprise he did not receive my phone. I called customer care and told to transfer my call to retention dept. and i dont want to continue with airtel because no one is helping me at all, than my call was trasnferred to one team leader, i told him i am gold customer and you people are not caring for such customers, he upfrontly told me we dont care whether you are gold or silver... wat a team leader??? i called up again after 2 days and told to the representative i want to cancel my service immediately and he transferred my call to retention and my bad luck, there Mrs. Swathi was there to speak to me and she was tooooo rude to me. She directly told me we are not responsible for your payment and goto the executive to whome you paid Rs. 599/- and collect it from him only. I told her transfer my call to the higher authority, she said i am the senior person here, i told her transfer my call to manager, she replied i am here, and you have to speak to me only... How rude she was to me! What a nice retention team of Airtel! i can never forget such customer care in my life... I requested her to cancel my services but nothing happened, i am totally frustrated with the services which aritel is offering... specially customer care...

I paid Rs. 599 and filled up the form ( Form no. 603003) on 13/10/2008 and uptill now i am wandering for my problem and airtel new sim card is lying on my table.


The numbers exeutive gave me are- [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected].
and the executive's number was [protected] and name Abhinay Shukla...

I also went to airtel gallery thane and manager (Mr. More) took my complaint and told me i will get a call from airtel within 48 hrs, more than a week passed but no call. I called him again and he assured me i will get the call, 2-3 days passed nothing happened...

I put the cancellation request for my present number in the 1st week of January in the customer care dept. and also Airtel gallery but these guys did not cancel my number and still asking me to pay the charges and making my bill every month. They are calling me everyday to make the payment...This the month of April and every month they are generating my bill without any shame..and calling me to pay the charges.

So harsh and one of the worst Mobile company in the world...Airtel...


Faheem Baig
[protected]