[Resolved]  Airtel — TRANSFER FROM POST PAID TO PRE PAID

SIR,

WITH REFERNCESS TO OUR TELEPHONIC TALK WITH Mr. RUPAK DEY AT CUSTOMER CARE EXECUTIVES HE IS AGAIN SAYING THAT THIS IS NOT POSSIBLE TO TRANSFER YOUR LINE FROM POST PAID TO PRE PAID WITHOUT TRADE LIC. AS THIS IS COMPANY PAID CONEECTION AS OF NOW I AM NOT RESPONSIBLE FOR ANY PAYMENT OF MINE ALL THE THREE CONNECTION.



I WILL NOT MAKE ANY PAYMENT FOR ALL THESE THREE NO. [protected]/[protected]/[protected] .



ALSO I AM GOING TO LODGE A COMPLAIN AGAINST THESE INTERACTION WITH ATTACHED E-MAIL RECORD TO THE CONSUMER GREVIENCE DEPT.AS I AM SUFFERING FROM LAST THREE MONTH AND I KNOW THEY WILL TAKE CARE FOR THE SAME .



REGRDS

SARAF RADHE

[protected]
--- On Wed, 4/15/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:



From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.com
Date: Wednesday, April 15, 2009, 5:42 PM


Dear Mr. Radhe,







Thank you for contacting Airtel.







We understand from your previous interaction, you have expressed concern regarding converting form Postpaid mobile number to Prepaid for your Airtel number [protected].







We request you to clear your billed and unbilled amount and submit the following documents at your nearest Airtel Relationship Centre.







Address proof
Photo ID proof
1 Passport size photo




There is an outstanding of Rs. 1033.38/- in your account towards your bill dated 12/04/09 and unbilled amount of Rs. 1016.40/- as on 15/04/09 which does not include the current usage, roaming, rental and discounts, if any in your account.







There are no charges for transferring your postpaid number into Prepaid and you can retain the same mobile number in prepaid. Your Airtel postpaid number will be transferred to prepaid within 48 hours of receiving your documents.







Please be informed that the excess balance will be transferred to your prepaid account after your last bill gets generated and any shortfall balance will be recovered from the available balance in prepaid account.







The excess credit balance if any in your Postpaid account will be transferred to your Prepaid account after your final bill (Post Suspension) get generated.







Kindly send a message PL <location> to 121 (toll free) to know the nearest Airtel Relationship address.







For further assistance, mail us at [protected]@airtelindia.com.







We value your association with Airtel.







Warm Regards,

Hassan M
Yours sincerely
Customer Care Executive
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Cc: [protected]@moneycontrol.com
Sent: 15/04/2009 16:12:10
Subject: [protected]

SIR
I AM TOTALLY DESPRATE TO GIVING YOU THIS MAIL I WANT TO TRANFER MY NO. FROM POST PAID TO PRE PAID AS I AM UNABLE TO PAY THE BILL FROM THE LAST TWO MONTH. TILL DATE NO OUTSATNDING AND PAYMENT MADE BEFORE DUE DATE.
EVERY TIME YOUR CUSTOMER CARE EXECUTIVES SAID TO VISIT ANY AIRTEL OUTLET AND I HAD VISITED AT MUSKARAS MORE THAN FIVE TIMES . THEY SAID COME WITH THE TRADE LICENSE AS THE COMPANY HAS BEEN CLOSED FROM WHERE I WILL GET THE TRADE LICENSE.
AT LAST I AM GIVING YOU MY LAST MAIL AND IF THE PROBLEM IS NOT SOLVE FROM YOUR END AND I WILL TAKE THOSE STEP WHICH I DO NOT WANT TO DO.
REGARDS
SARAF RADHE

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