[Resolved] Airtel — Change in Bill Plans without notice. | |
Respected Sir, At first there were a few people who came to my Home. They gave me wrong information about a plan, which i came to know after I used that service for months. After coming to know about that fraud, I decided to discontinue with the service. I even submitted the letter to Airtel, this was before six months. At that time I got a call from Airtel that guy gave me a new plan which was Zero Rental + Airtel GPRS (mobile office), which was useful for me due to Internet connection available. But that guy never told me that this Zero Rental Plan was just for 6 months. That might be coz he wanted to reach the Target given to him by the Company. And now after Six months I m getting my bill, double of what i used to get, and when i called the Coustmer Care they told me that they have changed the Plan, and this was without any prior notice. Normally they keep on sending SMSs for thier caller tune plan, or any other waste plans, But the Poor Company cant AFFORD to inform about the change through SMS. And this fraud company didn't even Deliver the Hard Copy of my Bill through Courier which normally I used to get on Time. I always paid my bills before Due-Date period, and if this is the way the Company treats the loyal customers then its really their loss. And I can't afford to use their new plan, so I kindly request the concerned Authorities to look after this matter and do whatever is possible and Required. I wont be paying the bill coz its more then what I usually pay, and I please request the Company to solve the Matter peacefully And I am even ready to use the service IF I am getting the same Plan which I was using for the Last Six Months. Or else I request u to kindly Stop the service.. My Airtel number is [protected].. Regards, Prashant Thakkar Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
my mobile no is [protected] some time out going was blocked please check it ...
Airtel Hyderabad — Change of plan without my notice
Hi,I have been in CUG 99 plan since May 2009. On July 21st - due to updation, my plan has been changed to CUG 199 for which I will be billed.
I have spoken to customer care executives, but all in vain no one has the solution.
Regards,
Arshae.
[protected]
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AirTel — Plan changed without my notice
Hello Sir,I am an airtel customer (mobile no:[protected]). Earlier I recharged with Rs. 498/- because of which I got one year validity (till June 28th, 2009) and a talk time of Rs. 300/- . I am staying in Bangalore and I came from Andhra Pradesh. Since I came from AP most of my calls are of STD and I used to recharge with Rs. 34/- with which I could make calls just for Re 1/- to Andhra pradesh.
Since the talk time I got is very limited, I was recharging with Rs. 150/- with which I was getting full talk time. On one day they changed the plan for full talk time and I had to recharge with Rs. 250/- and I got the full talk time. But, suddenly on one day I got a message from airtel saying that Rs. 150/- is back and the same message contains an information that this offer is valid only for three days.
After few days, as there isn't enough balance on my card, I thought of recharging. Since Rs. 150/- is only for three days I thought that the plan is no more and hence I thought that I need to recharge with Rs. 250/- (which I was doing earlier also) and did the same thing. But, to my surprise I got only Rs. 50/- talk time with one year validity from my date of recharge(till 24th August, 2009). I immediately called Airtel Customer Care and reported them my issue and the customer care officer was very excited to say that they have launched a new plan for Rs. 250/- (college plan) with which I will get 50/- talk time and a validity of one year.
To my shock, he revealed that now I cannot recharge with Rs. 34/- and I can make calls only at Rs. 1.50/- . He also said that no topups for making calls for 1 rupee are not at all possible with this rate plan. I can't even recharge with Rs. 498/- to go back to the previous plan. I requested him if there could be any possibility that I can go back to my previous plan. I also said that I am ready to loose the balance, which I got from Rs. 250/- and said that I am ready to recharge with Rs. 498/- again. He contacted some one else and said that he made a complaint to change this plan and also said that it would be resolved in 48 hours. It was never resolved. When I called them, they said that it won't be possible to change the plan. But, whenever I called the customer care, they were repetitively taking the request and they were saying very positively that they can change this plan. Finally, they ended up in saying that it's not possible to change.
Though taking a new number won't be a big deal for me, my concern is that i will loose all my contacts. But, if I continue in the same offer I will have suffer for the whole year and I don't even have any option to recharge with any other denomination(even after ready to loose all the validity and 750/- of recharge). I will continue to be spending huge amount of money whenever I call anyone.