[Resolved]  Airtel — Without my knowledge My mobile number [protected] has been migrated from Postpaid to Prepaid.

Hi,

This is to inform you that My services has been disconnected without any reasons from 30th april 2009.

Problem:

My mobile no is [protected] which is a postpaid account. I have lost my mobile with my sim card on 1st of April 2009. I have barred the simcard by calling the customer care. After that I got a duplicate sim card on April 18 2009 after submitting the ID proof and relevant documents from CIT nagar Airtel Outlet. And it was activated with the existing services as a postpaid account on 22nd April 2009. After that I am able to make and receive the calls without any issues till 30th April 2009. Suddenly, on 30th April 2009 at 10 pm It gives the message "No Network coverage" So i switched off the mobile and try once again. Now it gives the message "Your services are temporarily suspended due to non-submission of documents for your pre-paid connection. After submitting the documents your services will be activated within 72 hours."

I am shocked because My mobile number is a post paid and i am using it for more than 3 years and i called the customer care and informed the same to him. they asked me to go to retail outlet. So, Last saturday 02/04/2009 i went to the same CIT Nagar Airtel outlet and discussed this issue they asked me to call the Hotline from their retail outlet to verify the backend verification. After verifying the details that Lady who spoke to me told that this is a mistake done by the airtel people who migrated wrongly from Postpaid to PrePaid, So, she apologized me and asked me wait for 2 hours to activate the mobile number as a Post paid one with all the existing services. But I waited for more than 24 hours and still my phone is not activated. My service Request number is[protected].

Yesterday night also I spoke to the Preetha and she has given the complaint number : 21530770
I also spoke to the Airtel Team Lead Naveen and he also the give the complaint number:[protected]

There are giving only the complaint number But there is no action taken from your end.

I am very much unhappy with your services and YOU ARE NOT KEEPING YOUR PROMISES"