[Resolved]  Airtel — Impossible to get my phone number back after somebody stole it.

Here is the copy of the first mail I sent to the Airtel customer care web service. Useless to say that it has been of no use at all...
First I was very upset about the employee who didn't give a damn about my issue, then after seeing that everybody was just behaving the same I decided to go further as I think it's not acceptable for a company as Airtel to treat the customers in this way.

I would like to know how can I find an association or a lawyer to get justice on my case.


Hello,

Today I'm a very upset Airtel customer. I've been a client for more than one year now, with the same number, and it was perfectly fine.

3 days ago somebody stole my mobile phone during a trip in Kolkata.
Yesterday evening I came back to my regular Airtel shop in Lajpar Nagar 2 (O-9, Lajpat Nagar-II, Below Union Bank of India, New Delhi- 110024, tel: +[protected],[protected] and I ask for a new Sim Card with the same number.

My number is 9717******. At that moment a woman checked on the system and she told me the number didn't match with my name. I explained that it should be a mistake because I have this number since last year. Then M. Raj XX came and checked, and told me the system was not working so I should come back today. So I did. Same problem, and this time I could check by myself that there is an issue in the system because the number indeed was not a my name. I told M. XX that it should be an error from the system because I perfectly know what is my number. He said: "I can't do anything, this is not your number". After staying and explaining that it had to be an error, he told me I could fill the frequently called number and that it will work but it will take at least 2 weeks.

I came back home to get the numbers of the last people I called before I got my phone stolen, wrote it down on the paper, and I even found my sim card box, the one I got in 2008, june, after somebody stole my phone at that time. So I also wrote down the simcard number.

I went back to the shop, showed everything, M. Raj XX checked on the computer (he still didn't have any doubt about the possibility of an error from the computer) and told me that he could find only one number above the one I provided and that it was not enough. I told him about the SIM No, he said it wasn't matching (makes sense, as the system is wrong since the beginning). He never proposed to check in the paper documents that I provided last year when I subscribed to Airtel.

I'm very disappointed about the behavior of that person, who wasn't even respectful and didn't try to help at all neither to look for a solution.


My request, is first of all to get a new SIM Card with my old number (9717******, Jean-Yves MICHAUD) as fast as possible. And for the prejudice and the time lost at the Airtel shop I would like M. Raj XX to pay for it (it's rather symbolic, but he was very impolite in his way to not care at all about the problem.)


Looking forward to hearing from you soon, as I'd to get my mobile number back as soon as possible.



I give you all the references I have:

Customer Name: Jean-Yves MICHAUD
Mobile Number: 9717******
SIM Number:[protected]****** (from 06/08)

Frequently dialed Nos: 9868****** - 9899****** - 9717****** - 9818******

I'm on Prepaid.

The phone was stolen on the 9th May 2009 in Kolkata.

The name of the person I want to complain about is M. Raj XX, working in:
Airtel Relationship Centre
O-9, Lajpat Nagar-II, Below Union Bank of India
New Delhi 110024
Tel: +[protected] or 46751050
Mobile: [protected], [protected], [protected]