[Resolved]  Airtel — Worst customer care service and slang words used by customer care executive of Airtel

Airtel got the worst customer care service...not sure about other states but is true Andhra Pradesh.I have recharged with RC 94 for internet activation in my mobile yesterday night at around 9:30 pm and its not activated till now(4:22 am). before activating the service I even contacted the customer care and they confirmed that the service will be activated instantly and trusting them I went ahead and had my mobile easy recharge with rc 94 but the service was not activated.received an instant message showing the confirmation about the rc 94 activation but when I try to browse from my mobile it shows an error "communication error" contacted the customer care and told me that my account is active and I have 100 MB to us which was not showing at all in my balance when I type *121*10# or some other number they gave me...contacted them again and other guy sent me settings again and asked me to save them switch off and switch on the mobile and it will be activated which did not work either .this process went for many times, contacting them, they sending the settings, turning off mobile and turning on but no luck.and after calling customer care from my number for 3 - 4 times, i was unable to call them again . when i call them it gives a default message saying sms airtel to 121.then I called customer care from one of colleagues number and this happened again . after 3 - 4 calls that number too was blocked, this repeated for almost 4 different numbers as I was unable to reach them from my number. finally I spoke in frustration and one customer care guy transferred the call to their supervisor and he asked me to sms my airtel to 121 and then i will be able to call customer care from my number.THE WORST PART IN THEIR SERVICE IS ... they will say please hold on and then they will disconnect the call without intimating or if you contact them for any problem they will simply tell you a solution which will be like head and tails and they will leave the call instantly coz they are not sure if the problem will be fixed or not. DAMN WORST PART in their customer care they shouldnt be given option to disconnect the customers call until customer disconnects or until customer permits them.finally called one more time (total calls to their customer care : definitely more than 23 times from 5 different numbers as each number was blocked after calling them 4 - 5 times) and other guy advised me to deactivate the service by typing *567*2# and then activate again from *567# and I have deactivated as he said and later when i went to activate it was showing me as new customer for internet and is asking for which plan i want, but I already paid and activated it . then I called to customer care again and explained this to other guy and he put me on hold without asking me for almost 3 minutes, while i was on hold i received a sms stating that "your internet service is active and you will be billed 30 paise / 50 kb with no monthly rental"which was ridiculous.then he took the call and said now it is activate...what does that mean...??? I asked him why is this showing like this when i have paid for a month and there should be 100 MB for me to use...seems like he had no answer, he asked me to hold on and disconnected my call...tried to call them again but after that whenever I called them from different numbers all the numbers are getting this message "please wait while i transfer your call to customer care executive, this call can be recorded for internal training services and after 2 - 3 secs annoying sound like this (teeeeeeeeeeeeeeeeeeeeee )" damn [censored]ng Customer care service...believe me I never had this much frustration, really they are great as they made me write a complaint about them...bigggg complaint ...lets see if they will reach me atleast after seeing this...number is [protected]





PS: And a default song before reaching a customer care which says they are happy as they got one crore users which might be true...they need to analyze how many among one crore are happy customers...sure that cant be more than 2 lakhs or so which will be their employees...who work with them...