[Resolved] Airtel — Worst GPRS service and customer care got barred without any reason on seeking help | |
I am an Airtel Jharkhand subscriber for around a year, i live in Dhanbad, Airtel is cheating indians in many ways, Their GPRS service is worst here, the speed never goes more than 4kBps and most of the days it stays below 1kBps, also sometimes i get no GPRS signal for 10-12 days, on calling customer care they do nothing but sends enormous settings SMSs, even if my GPRS is working in local circle, its not working during roaming in West Bengal, even if i have sufficient balance and good network condition, but i have to pay the subscription charges every month, i called customer care but they said you can use GPRS in roaming, its a network problem, (but the local customers of west bengal were using GPRS without any problem), the problem continued up to 6 months, i again called customer care, they took a complain but i got no result in next two months, and now they have barred my calls to customer care, on calling customer care an IVR reply comes saying to send complains via SMS, i have send many sms but got no results, They did not recieves sms with more than 130 letters, but on sending a complain they replies, please tell your problem in details, and now even my SMS is barred. If this continues i am swithiching to another operator. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
yes similar problem is with me in airtek bihar....
Reply
Dear sir
I’m being really sick of Airtel GPRS service and their Customer Care. Yes I got the Life time connection with the facility of GPRS. in the month of July . I’ve a live time connection and got the gprs facility as per their scheme 498/- per month for access cyber world with my home pc through my cell . First three months it works nicely and then it started nagged . I ‘m fade up for trying your customer care service They never ever picked up my call whenever in the name of contract to our customer care executive (?) . All time always incest a monotonous computer voice “ write down ur quarry as a sms mode with 130 words and send it 121 “
Why? Isn’t not enough to make a man insulted? Yes every time. Some times a make a communication as like choosing ENGISH langue and this things not from local care service and only for English language chooser.
121 chose your language 1 2 3
1 for English /press the key then have to wait for finish airtel’s new scheme new facilities etc their self ad. Then press 4 as per ur command Value added service then press 3 then press 4 and finally your technical advisor receive the phone same question with same ans
Tell them my cell number my name
ok sometimes they say restore factory default settings
Some times they suggested detouch your sim for sometimes.
Sometimes restarted it or
go to tools > then Settings > connection > use default> show connection typed MOBILE OFFICE then access point > typed airtelgprs.com > home page likr google dot com
ufffsssssssssss it’s stuffy hot and now it’s Stinks .
My question is like that when all things as per your terms condition are exactly fulfilled balance is more than Rs.20 always, every month 498/- for activated gprs , Then Why airtel never ever bother minimum responsibility even never sending a service provider settings too. If I write MO and send it 2567 – This service currently not available on your mobile . I’m using nokia 6600 but as a confusion several time I change my hand set for experiment if mine would be corrupt or temporary defective other probs , I formatted my cell . setting as like as a factory restore default . BUT ALL R EQUAL . And as per their sms response
“ we are………within 24 hours ……. “
Could you plz tell me How Many Hours make 24 hours.
And finally now your customer care officer admitted openly they barred my number whenever I made a call by one of my friend’s cell . and they just threaded me yes threaded this number ( my friends cell Which I use that time ) will be barred forever . they given the cause my behavior wasn’t well .
Am ill behavior man ? my nature was impolite by default ? I’m not capable Air tel ‘s connection ? By whom it will be certified? Your C-Care executive ! have I asked which colour they would like? which cosmetic they prefer to use ? If I lose my patience then what’s the cause behind it ? have I used any abusing terms?
I have recorded (by the help of my call recorder ware) their voice I can produce / publish if it’s necessary .
my number -[protected]
I’m being really sick of Airtel GPRS service and their Customer Care. Yes I got the Life time connection with the facility of GPRS. in the month of July . I’ve a live time connection and got the gprs facility as per their scheme 498/- per month for access cyber world with my home pc through my cell . First three months it works nicely and then it started nagged . I ‘m fade up for trying your customer care service They never ever picked up my call whenever in the name of contract to our customer care executive (?) . All time always incest a monotonous computer voice “ write down ur quarry as a sms mode with 130 words and send it 121 “
Why? Isn’t not enough to make a man insulted? Yes every time. Some times a make a communication as like choosing ENGISH langue and this things not from local care service and only for English language chooser.
121 chose your language 1 2 3
1 for English /press the key then have to wait for finish airtel’s new scheme new facilities etc their self ad. Then press 4 as per ur command Value added service then press 3 then press 4 and finally your technical advisor receive the phone same question with same ans
Tell them my cell number my name
ok sometimes they say restore factory default settings
Some times they suggested detouch your sim for sometimes.
Sometimes restarted it or
go to tools > then Settings > connection > use default> show connection typed MOBILE OFFICE then access point > typed airtelgprs.com > home page likr google dot com
ufffsssssssssss it’s stuffy hot and now it’s Stinks .
My question is like that when all things as per your terms condition are exactly fulfilled balance is more than Rs.20 always, every month 498/- for activated gprs , Then Why airtel never ever bother minimum responsibility even never sending a service provider settings too. If I write MO and send it 2567 – This service currently not available on your mobile . I’m using nokia 6600 but as a confusion several time I change my hand set for experiment if mine would be corrupt or temporary defective other probs , I formatted my cell . setting as like as a factory restore default . BUT ALL R EQUAL . And as per their sms response
“ we are………within 24 hours ……. “
Could you plz tell me How Many Hours make 24 hours.
And finally now your customer care officer admitted openly they barred my number whenever I made a call by one of my friend’s cell . and they just threaded me yes threaded this number ( my friends cell Which I use that time ) will be barred forever . they given the cause my behavior wasn’t well .
Am ill behavior man ? my nature was impolite by default ? I’m not capable Air tel ‘s connection ? By whom it will be certified? Your C-Care executive ! have I asked which colour they would like? which cosmetic they prefer to use ? If I lose my patience then what’s the cause behind it ? have I used any abusing terms?
I have recorded (by the help of my call recorder ware) their voice I can produce / publish if it’s necessary .
my number -[protected]
Air tel costumer care service is extremely bad and poor quality in Jamshedpur (Jharkhand), when I was asking about DIAL UP CONNECTION on my laptop ( for asses internet facility through Mobile office)there reply for that go and contact to your computer expert or any computer shop after that my no [protected] is blocked for costumer care center, i am not able to contact with any costumer care executive, no buddy no anything about plans, poor knowledge, poor communication skill, poor service everything is disappointing and disgusting. Sorry to say but blocking number for costumer care is extremely cheep. Please if any buddy has any answer of my question/complain please reply me or mail me.
Regards,
D. K. Sharma
Regards,
D. K. Sharma
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