[Resolved]  Airtel — HARRASSED BY UNWANTED SMS'S

MY TELEPHONE NUMBER IS [protected]. ITS A CORPORATE (CUG) CONNECTION WITH AIRTEL. I HAD ALREADY REGISTERED MY TEL NO FOR DND. WHICH WAS ACTIVATED ON 15 DEC (AFTER 45 DAYS OF COOLING PERIOD) BUT TILL DATE I KEEP RECV UNWANTED SMS'S (WHICH AIRTEL REFERS TO AS PROMOTIONAL SMS'S IN THIER EMAILS.) I HAVE MANY A TIMES COMPLAINT TO THEIR CUSTOMER CARE BY PHONE/EMAIL BUT OF NO USE,

THEY SIMPLY DO NOT CARE FOR THE CUSTOMER. I GUESS BY USING THIS PLATFORM MY PROBLEM WILL BE SOLVED.

THANK YOU
AMITABH BAHL




----- Original Message -----
From: [protected]@airtelindia.com
To: amitabh
Sent: Monday, June 22, 2009 4:25 PM
Subject: Acknowledgement Mail.
Dear Customer,

Thank you for writing to Airtel. Your unique reference no. is[protected] .Request you to quote this number for future reference. We shall revert to you within 24 hours.

Warm Regards
Airtel Customer Service


Important: Please mention your mobile no. as 98XXXXXXXX /99XXXXXXXX in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated reply; kindly do not reply on this mail. For any queries please mail to [protected]@airtelindia.com.


[protected]-Original Message[protected]------
Subject: Re: DND SERVICE. [|BAL|[protected]|[protected]|]
Date: 22/06/2009 04:16:04 PM
From: amitabh.
To: [protected]@airtelindia.com
Message body:

¿
This is to inform you that i am still getting unwanted sms s inspite of the assurances given by airtel. let me also remind you that i am already registered for DND policy also.

here is the fresh list for you persual:

SENDER DATE
TM-SYCORIAN 22JUN
ID-5009 21JUN
TA-SANAYO 20JUN
AD-GAUTIER 20JUN
MD-BULK SMS 18JUN
TM-SYCORIAN 18JUN

---- AND MANY MORE.

have some shame and do something to stop these messages.

Amitabh Bahl


From: [protected]@airtelindia.com
To: amitabh
Sent: Monday May 25 2009 12:23 PM
Subject: Re: DND SERVICE. [ BAL [protected][protected] ]


Dear Mr. Amitabh

Thank you for contacting Airtel.

As per your previous interactions you have expressed concern over the receipt o[censored]nwanted promotional calls for your number [protected].

We understand your concern and will work towards resolving the same and we sincerely regret for the inconvenience caused to you in this regard.

We would like to inform you that your concern has been forwarded to the respective department and Service Request number for the same are[protected] and 21710151

We would revert to you by 04 06 09.


Regarding the messages from VM-HSBC and TA-CAMSESMS and others kindly provide the exact date and time of promotional calls has been received to check and process necessary action.
For further assistance mail us at [protected]@airtelindia.com

We value your association with Airtel.
Warm Regards

Sudharsan
Customer Care Executive
Bharti Airtel Limited


Dial 121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.

Sudharsan Venkatesan
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: amitabh
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:04:41
Subject: Re: DND SERVICE. [ BAL [protected][protected] ]

¿
Mr.Sudharsan Venkatesan

This same info was given atleast twice to your executives. Anyways you too can have it.

sender
AD-GAUTIER 25MAY 10.43AM
TM-ONS 23MAY 10.17AM
ID-SEND SMS 21MAY 11.10AM
VM-HSBC
TA-CAMSESMS
TM-ONS
AD-GAUTIER
[protected] MARKETING SKILL LEADERSHIP ETC
[protected] TARUNA AGGWAL COOKERY
AD-THROCARE

AND MANY MORE.

NOW CAN YOU STOP THEM WITH IMMEDIATE EFFECT. KINDLY NOTE THAT AFTER PREVIOUS COMMUNICATION I HAD RECD MSG FROM AD-GAUTIER ON 25 MAY.
COULD YOU ALSO INFORM ME HOW I CAN TAKE LEGAL ACTION AGAINST ALL THIS NONSENSE.

THANKING YOU IN ANTICIPATION OF A QUICK RELIEF FROM THIS HASSLE.

AMITABH BAHL


----- Original Message -----
From: [protected]@airtelindia.com

Sent: Thursday May 21 2009 4:49 PM
Subject: Re: DND SERVICE. [ BAL [protected][protected] ]

Dear Mr. Amitabh

Thank you for contacting Airtel.

You had expressed concern over the promotional calls and SMS in your Airtel mobile number [protected].

We understand your concern and will work towards resolving the same and we sincerely regret for the inconvenience caused to you i
...Rest of the message is truncated.