[Resolved]  Airtel — Problems in the services (Data Card No. [protected])

Hello,

I am airtel customers with Airtell data card (No. [protected]- Account Number[protected], since last five months.

Background

I am an airtel data-card customer since last five months. Since the time of connection only I am facing issues with the speed & vailability of connection and the services as a whole.

I have logged several complaints and have spoken with customer care infinite number of times but have not been heard so-far. I am paying INR 1124 /month(infinite download-No Cap service) as the services charges for the services availed by me but till now, I have not been able to get the transmitted volume more than 0.75 GB.

Please note that I have this airtel number as data card so, I am reachable on my alternate number but these tickets have been closed without even talking to me. [I checked and found that they were generally calling on my data-card number and close the ticket(I do not have any clue, how can some-one try on data card number)

Actions Taken by me:

1. Speaking to Airtel data card services several number of times.

2. Follow-up on the complaints raised by me. As I mentioned most of them got closed without speaking to me)

3. Tried reaching you to Nodal office & Appellate in Mumbai (Nos.
[protected] & [protected] - As given in website for grievance ) but no replies on the calls to these numbers also. [I am surprised].

Request for help by your forum please.

Regards,

Rahul Rai
(h/P): (+91) [protected]

i think u dont have to worry about this..just close down the connection and dont used it any more...
then see how airtel works

Dear Nodal Officer,

My self chitra from mukut hotel & resorts Pvt ltd. Delhi.
We are useing your 15 lines corporates connection [protected] to [protected] numbers to our office Since last two years, But now this time i am very much dissatified to your custmer care exe.
I am losed my mobile no [protected] on 11 of july, & the same time i am call to your servuice center to block my sim with the immedate effect & please issued a new sim for the same number in the favour of mukut hotel & resort pvt ltd. Your c c e Mr Jitender said please mail these details & the airtel give you the new sim on 12 of july.
on 12 july i am not reciveing any sim from your side & i am again call to youe service center & talk with your c c e by the name of varunesh. he ia told me your sim is not deliverd to because saturday & sunday, you are receving your sim on 14 july ( monday ), but you mail again will all details, i am mailed all things again to you on 12 july.
till 14 july eveing we are not recevied any sim, i am agian called up & again your c c e said, you recive your sim on 15 july.
Finely 15 july eveing i am recived sim from your side after that i called up to your service center & tell my new sim no to your c c e, than your c c e said your sim will activated another 1 hour.
today is 15 july i am called 3 times in your center & talked with your ex at 11.30 i was talked with Mr Anubhav he said your sim is start near 12.30, secondly, i made a call again near about 1.00 Mr Ritesh he is told me again the same thing & give me the tme is 2.00 pm, Again i called up at this & Mr Imran is there & he give me one new thing your sim is not actived & he give me the resone please mail all these details, finaly i am very disapointed & dissatisfide with you c c e, why they are fooling the custmers, & not told the right thing custmers at one time, I said to imran all this thing & told please transfering my line to your seinor likr any shifft manager or fool manager but he simply refuse it that told me no body is there, so many times i am requesting them finaly he transfer my line to mr Navneet . i am told all these things to mr naveen he told me mail your sim nunber, finaly i mail all things. and call agnin to mr anaveen you had recived my mail, this time he said all mail o your company letter head, your all c c e is not give the right thing in one call & all your c c e are need training progrramm, they are not giving the proper thing to the custmer & the custmer face lot of the problems .

please i requet as per your comittment, you are not give any sevices, & at this time i am not activaed my sim, due to that thing, i am lose so much bussiness its a help line of company, who are pay the compalsation this is you c c e s fault & my company was suffering for a big loss, you please activated my sim, i am not except this type of services like airtel, i am take a legal action againt your company. & mail this same copy to Mr Sunil Bharti Mittal.

Please revert me back as soon as possible. with acitvited my sim number

I have an Airtel data card bought in August 2007. In June of last year I began having problems with the connection frequently dropping out. I went to the customer care center in Bangalore, where I live and was told that this is a generic problem with all Airtel data cards and that it will be fixed shortly. No impovement ever happened.

I am now in Chennai on a long term assignment and need the data card for internet work. I made a complaint about the service on 04/12/08 and did not receive a satisfactory reply for 2 weeks. I kept calling the customer service and was told either that it is a problem for all data cards or that it was a problem only with me and that the technical staff were working on it. After God knows how many calls to Airtel, I finally received a call from them to say that it is a problem will all data cards and they are being replaced with USB modems. When asked by when this would be done, I was not given a definite answer.

I have now been in a strange city with no data card service for over 3 weeks and Airtel does not seem to be interested in doing anything about it.

Since Airtel knew of the problem long ago, why was no action taken earlier? Why do they wait for a cutoemr to complain and then not respond? It seems that Aitel is too big to care about its customers.

My data card number is [protected] and my complaint number is 19603942.

Requesting to everyone, don't buy Airtel Data card, as they are looting the customer.

AIrtel is big fraud orgainsation.

And also alert everyone don't buy data card.

Rgds

Suddir Gupte

This is Nitin diixt with airtel data card no [protected], i m not satisfy with this service, i had never seen this type of poor services, i m facing may problem with this card, i had called many time in customer care, but there is not service from that side, i[censored] r not able to give the services let me know...

Hallo
I have already told for unscribing the desi tashan by calling the c.c about three weeks back even then weekly Rs.20/-per weekis being deducted from my prepaid account, which is not fair, for doing SMS the link to 57775 was also blocked .this type of business will spoil the faith on AIRTELL service
Kindly UNSUB desithasan immediately and also remit the deducted amount to my account
T.Ramamohnarao
[protected]
[protected]@yahoo.com