[Resolved]  Airtel — Top Up Not Done and Money is not Refunded

I have a prepaid connection with Airtel Karnataka[protected]. On my Trip to Kerala in April 2009 I tried to top up Rs.350 to my prepaid number. What actually got credited was only Rs. 3.50. Since then I have been in touch with Multiple Airtel Customer Service Representatives over the phone (both in kerala and karnataka) and it’s been 3 months and I have not got my account credited nor the money is returned back to me. I have received a message from airtel that my issue has been resolved and when I called to find out what the resolution was, I have been given the following answer. “ We are not able to solve you issue. You contact the dealer and get this resolved”. I’m surprised to get such a feedback from a reputed company like Airtel. If customer has to figure out a resolution for his problem then why do companies provide helpdesk numbers. Also being in Bangalore i cannot travel again to kerala to agent to solve this issue. I’m terribly disappointed with the way Airtel has handled this issue. I have dropped 2 mails to the nodal officer and 1 email to the appellate officer but there was absolutely no reply from either of them(via phone call, email). Airtel reputation in the market will go down if they do not correct such irresponsible customer service behavior.