[Resolved] Airtel — deactivation of friends pack sim card without prior notice | |
i had bought an airtel FRIENDS PACK simcard last year in july and got a recharge for 1 year validity. this year in july the validity was supposed to end for the past 3 months i was receiving a message from airtel which said "your card validity is about to end and so get a lifetime validity recharge just for rs. 45. you also get 40 rs of balance in your account" so i got the recharge done last month folllowing which they just deactivated the facility of my friends pack call rates and started applying the lifetime card call rates. however in the message they had never ever mentioned that the card will be changed to a lifetime card and my friends pack will be deactivated. now on asking them to change it back to friends pack, they first argue and then say that ok, it will be activated in a day or two. then again it is not changed. they say that u have to get some other recharge for validity on friends pack. however they had never messaged me regarding that recharge. the only message i used to get was about the lifetime VALIDITY recharge, it was not mentioned anywhere that that particular recharge would change my simcard to lifetime and my friends pack will be deactivated:a facility for which there is no recharge as such but u have to buy a newsimcard to avail this facility. if they make me buy a simcard for availing a particular facility, how come they change it into a normal card with a recharge, and that also withou any prior notification Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Airtel — Airtel Sim Card deactivated without any prior notice
Dear Sir/Madam,I have been using Airtel prepaid sim from the last three years.I have already submitted the required documents for verification at the time of purchasing the Sim card .
From yesterday, my sim card was disconnected and on talking to customer care they are saying that We have called/sms you for address verification and you did'nt give response,so they have deactivated the Sim though I did'nt get any sms/call from Airtel office.
I am really dissatisfied with this kind of service from one of the India's reputed telecommunication service provider.
Why should me as a customer suffer from such kind of mistakes from Airtel employees?
Why should I reinvest my money for purchasing new Sim card from Airtel when I had already one which was functional?
Is there any other way to escalate this issue?
Thanking you,
Dilip Pandey
on 1st Feb 2009 one of the member from our Frientz group was out of the group due to some reason.
again he wants join.
One weel later, I called the customer care, Vinod from CC told me that all the members from our Frientz group has to break from the group & again creat group but for that your balance should be above 30Rs.
Me & all my group members tried to form our group for thousand times but it fails all the time.
I request you to give guideline for the formation of our frientz group.
again he wants join.
One weel later, I called the customer care, Vinod from CC told me that all the members from our Frientz group has to break from the group & again creat group but for that your balance should be above 30Rs.
Me & all my group members tried to form our group for thousand times but it fails all the time.
I request you to give guideline for the formation of our frientz group.
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Airtel — friends 1 card is deactivated by wrong message
friendz 1 card is deactivated by customer care executive he is teling me send message USUB DD to 51619.AND then deduction of 2 rupees is deactivated.my phone no. [protected]