I am a post paid consumer having mobile number [protected].I received a bill of around Rs.1800/- in the month of April, 2009 which is far excessive considering my average bill of around 1300/-.My complaint lies on following grounds:
1.Are we bound to pay the bills raised by the service provider ?
2.In stead of listening our complaint, can they close our incoming call facilty just to compel us to pay the bill or face the consequenses of disconnection rendering us helpless and sends wrong massages to persons making a call as this is not a valid number.It is a case of blackmailing by closing the incoming call.
3.A number of drop call occured while making a call due to poor services by the service provider.
4.On complaining they give us the details of calls made but sir is it possible to remember after 2 months on which date and at what time and how many times we have made a call to that number and regarding the duration we talked.This is the most disasterous loopholes which service providers frequentlu use for excess billing.
5.While a bill of particular month is pending and after knowing the complaint, they should approach to the consumer and deal with his griviances amicable and carefully. but nothing was done and they went on raising the bill and disconnected all the facility.Atleast incoming call facility should remain active so that they can speak to the aggreived consumer.since continuance of incoming facilty does not create any financial burden on the service provider.
I am a practising Charteted account and have been facing a lot of difficulty dye to this since all my clients, relatives and friends have this telephone number, If I silently pay the bill, my connection will be restored but this is not the solution of this problem.
Thanking you,
CA M.K.Kothari Was this information helpful? | 
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