[Resolved]  Airtel — VAS Billing Issue: [protected]

Hi,

This is in reference to the discrepancies in my bill duration 26 Apr 2009 to 25 May 2009.

I was on roaming between 15th May to 17th May to attend marriage to Gujarat. On 15th may suddenly i got messages like 'Thank you for downloading JAVA games. you will be charged ...' First time i ignore the message but it keep coming at regular interval. I have checked my mobile; no application was running on my mobile. I have also restarted my mobile but messages are coming at regular interval. I have restarted my mobile 4-5 times and than put on silent mode. On second day i found around 40+ messages regarding 'Thank you for downloading JAVA games...' on my mobile.

I was worried that why is my account been charged unnecessarily when I am not downloading anything. Hence I called up the customer-care Gujarat and Maharashtra and complained about the same. I was told that from my account JAVA game has been downloaded. I tried to convince them that i have not downloaded JAVA gamed as i have no GPRS activated. They told me that JAVA games are downloaded from airtellive. So i told him to block my airtel live as i am not using that at all.

I called up the customer care again after 2 days and was told that this may be an issue with the Airtel WAP service, and I need not worry, and that when my Bill will be generated then it can be waived-off by Customer care. My outgoing service was also closed due to excess of credit limit.

After My bill was generate, it has more than Rs. 2200 charged extra under VAS services. I called up the customer-care, but I was told that the amount has been charged as I would have certainly downloaded something. I was very upset with the Customer-Care handling of the issue as they are not ready of help at all, when they themselves said earlier that I need not worry and it can be taken care of.

I recieved a call from customer-care, and have been told the same again, that I've downloaded these stuff and there's nothing that can be done. I am clueless now.

I've been using this connection from approximately 4 years now and have been paying my bills properly, whatever is the amount. But I would noy pay any amount that I've no knowledge o[censored]sage from my side. This must be an issue in your system itself.

I have already paid my call charges + monthly rental + applicable taxes for the billing cycle 26 apr to 25 may. I told customer care to give me some kind of proof to convince me that downloading has been done on my mobile than i am ready to pay remaining bill for that but they haven't reply me yet.

I want somebody in Airtel to take this resposibility and make adjustments in the billing as well as make sure that such issues don't happen in future. I've also looked up the internet and found a lot of people with the same issues.

https://www.consumercomplaints.in/complaints/wap-text-baseservice-c191923.html
https://www.consumercomplaints.in/complaints/airtel-live-c235207.html

Thanks,
Samir Patel