[Resolved]  Airtel — WAh WAH Airtel

WAH, WAH Airtel

Dear readers by going through my the matter you will under stand my agony and thtas why I have named it as WAH, WAH Airtel
Thank you once again for harassing me. But it’s all accepted from you. I would like Airtel. On 23rd of October I left for New Delhi and the moment I crossed Punjab Border I came to know that my mobile was out of coverage and had to suffer great physical harassment and mental agony and also loss to profession (please go through the mails highlighted below).
I again had to go to New Delhi on 1st Nov 2007 and before boarding the train for Delhi I called the customer care number @ 121 and told that my I shouldn’t having any roaming problem this time, on which I was assured that my number was having roaming facility. I was also explained the tariff plan. And this time too after crossing Punjab border I found no tower signal on my mobile, I then tried for searing it through manual setting , I took out the sim card again tried to find network on manual setting, I even asked a fellow passenger to allow me to put SIM inti his mobile and see if the network was coming on his mobile, but all in vain. I then requested a co passenger (Mr. Hardev Singh Bansil) to lend his mobile to me so I could send SMS message, for helping me, I sent a message to[protected] from Mr. Hardev Singh Bansil’s mobile and asked to contact Airtel. Next morning a call was made on 121 from [protected] and it was assured by Airtel that the roaming would be activated by 6 pm on the same date but Wah Wah as its Airetl always causing problem nothing was done. I also called the follwing numbers [protected], [protected],[protected], to contact Airtel but wah wah Airtel nothing was done. Because 0f you not only me but many people had to suffer they are Mrs. Mehak Anand [protected], Mr Atal Kapoor +[protected], Mr. Mr Navjot +[protected] and many more people whose list I can give and will give you when required.
Now, Please by considering my previous mail and the present one tell me what action should be taken against you. I want a detail explanation in this regard, and this time I will definitely take the matter seriously .

Dear Mr. Anand,

Thank you for writing to Airtel.

This is with reference to your email dated 28th September 2007 expressing concern regarding Airtel roaming from your Airtel number [protected].

We would like to inform you that relevant action has been initiated to ensure that such incidents do not recur.

We realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

Further, we would like to inform you that national roaming was activated on your account from 22/03/2007 to 25/10/2007. Thereafter, on 25/10/2007 Airtel roaming is activated as per your request.

We appreciate your valuable subscription with Airtel and it will always be our constant endeavor to serve you better.

For further assistance please reply back through email. However we can also be contacted through web on [protected]@airtelindia.com, sms 121 or phone support services 121 (from Airtel mobile).

Warm Regards,

Pradyut Mahanta
Customer Care
Airtel

To manage your account, simply send SMS on 121(Toll Free):
Send OT to 121 for Outstanding of your number,
Send UNB to 121 for Unbilled of your number,
Send BILL to 121 for Bill Summary of your number,
Send PYMT to 121 for Last 3 Payments,
Write HELP to 121 for menu (Toll Free).




---- Original Message ----




I would like to bring to your kind notice that I am Subscriber of Airtel
mobile No [protected], and am using the sad number for the last 5 years or
may be more, but now I regret and even plan to change it, as you people
have started troubling us, the recent example is that long back I had asked
for roaming facility on my number and was also enjoying the same, but on
24th of October I had to go to Delhi for some work, and the moment I
crossed Punjab I saw that there was no net work coverage on my mobile and
like a fool I kept on looking for net work on manual search, but Thanks to
Airtel. Because of Airtel I had to suffer so many hardship as it being a
festival season all the roads of the place where I had to were blocked (had
to go to Chawri Bazar and the carnival of actors of Ramlela was going) and
I could trace the people who were suppose to take and I had to go on foot.
And even my reputation was effected as all my clients thought that I had
not paid my Bill that?s why my mobile was not functioning. My harassment
did not end here, my clients in America wanted to be in touch with me but
then thanks to AIRTEL. It was because of your deficient service that I lost
some clients referred by one of my friend at Jalandhar. You not only caused
me mental tension, physical harassment but also loss to my business to the
tune of Rs. 15,0000/- at least
I hereby call upon you to give me full explanation as to why my roaming was
deactivated and why I was not informed about it.
I am retaining the copy of this mail for action if I think necessary