Airtel — Airtel gprs

 
10 Reviews
India
Dear airtel, mera naam jeetendra hai main airtel prepaid([protected]) custumer hoon. Mujhe ye sikayat hai airtel se ki mobile office ki gprs service mere home network area me nahi chal rahi hai 10nov 07 se .
Mera home network hai kharsia(Raigarh),Chhattishgarh(496661).
Maine gprs helpline par kai baar complaint ki hai par result raha zero.
Ab mere gprs helpline me baat karne ki service band kar di gayee hai
Complaint comments  9 Comments     Updated: Share0Tweet0

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Whenever i am trying to connect to airtel customer care they are not responding. Gprs connection is also not connected.
I am a sufferer of airtel gprs service, Location: Kolkata. They have a nice process of robbing customers. For the last three month I am noticing that on every 20th to 22nd day of service they stop providing consistent service. After repeated request to the customer service, they turn a deaf ear or give me a weird solution. But this problem solves once I pay the next month's charge. Airtel customer care guys are highly incompetent and they have a common solution to every technical problem i.e. change ur gprs settings. I just like to say "AVOID AIRTEL GPRS SERVICE", if not there telecom service.
sir/madam,
i am the user of airtel mobile office service in maharashtra circle. since one or two months, the service became very bad.the problem is that, after connecting to the mo service, it gets connected but after about 2 minutes, it gets dissconnected.means i have to connect it manually again.which i have to do every 2 minutes. it is so much irritating.and the regular deduction of 15 rupees per day is continuously going on.
i phoned to customer care service 3 times once they registered my complaint and told that service will be ok. next day i again called customer care, they told problem is already resolved, but problem was there.still i m getting that problem.
I really faced lots of problems due to this.so i might think to use gprs service of another company..if the problem persists.
airtel excutive are not sincere towards the customer complains either management looks after it. this has happened to me also several times
Dear sir, unlimited free downloading ke time me 120 rs. Kat liye the jo kayi bar helpline par bat ki par result zero raha upar se helpline ko mere no. Se reject kar diya gaya hai, wait...
Dear Sir/Madam,

my self ravikant i have activate mobile office service in my prepaid number which is succesfully work in my mobile but it didn't works in my PC, when i tried to complain for the perticular then they guide me to call GPRS help line number 12118 which was always massage me "First activate GPRS to get connect the call to data call center & disconecte the line.No body try to solve my problem.
kindly help me.
Name is Matthew Abraham from Bangalore. I work in a BPO Industry.
My salary is around 14000pm. I took a Airtel Postpaid Card. And also
had a prepaid card i was using GPRS ( 98 Rs 2GB FREE DOWNLOAD ) on a
prepaid card till 24th Nov 2010. After everytime i access GPRS and
disconnect it i is to get a message with how much MB or GB I used and
how much is remaining. On 25 it got over and had to activate GPRS on
my Airtel Postpaid card. And on the same day or the day after i called
customer services to check how much MB i used cos' i was not getting
the message on my phone after every usage as i is to get on my prepaid
card. But i got a unexpected reply from Airtel Customer Services that
they don't have access to check GPRS usage until my bill is not
generated, so i asked as a customer how can i check they said the
customer also don't have access. So i said its ok as i remember i was
told that i will get a message when i reach the 80% of my credit
limit. Note my credit limit is 1500 rs. Now on the 7th of november i
get a message that my card will be blocked if i don't make a payment
of 8000. As i have crossed my credit limit of 1500 and my outstanding
amount is 9018 rs. I was so shocked cos' i was expecting a sms from
them when i reach 80% of 1500 rs which is my credit limit. I had a
doubt and checked on the IVR by dialing 121 on my phone and my
outstanding amount showed as 24000 rs. I called Airtel customer
services and they said let my bill get generated. I waited till 21 dec
and noticed that i crossed my 2gb of download and they have a discount
of 12000 some change as i was on a 98rs 2gb free download pack. Now i
asked them why was i not informed when i crossed my credit limit
Airtel answer was we ideally send message it was our mistake but you
have to pay. I don't have money to pay or file a case. I will hang
myself i am taken to court cos of all this by airtel. They have wrong
information. Today a lady from airtel hung the call on me. They don't
want to help me she also said the information given to me was confusing which means airtel missguides a customer. And charge him. I was also told by many advisors in airtel customer services that its airtels fault but i have to pay. When i asked them why did you inform me when i reached the 80% of my credit limit. And if thats not true then why was i miss guided during the welcome call. I will hang myself cos i cant effort going to court and cant take when ppl look at me as a fraud or a cheat. I have not cheated anyone it airtel who did that. If anyone who is reading this can give me any suggestion to get out of it will be helpfull.
Thanking you.
Hello,

I have activated mobile office and later the money debited directly from my prepaid account so I spoke to the customer care people for deactivating the weekly plan and activating the monthly plan. They said it is done.
Problems
1) Money was cut for weekly plan 4 times and I have called customer care to get the money back.
2) My number is removed to use the customer care; complaints registered more than 3 times and there is no response from Airtel
3) Now I am not able to use internet in my mobile; they removed the GPRS access I think for my mobile; I requested through Customer care (using other mobile) and SMS but answer is “wait for 24 hrs” from last 2 weeks.
4) Now I am not able to access the selfservice (server is busy for my number) from last 2 days.
5) Technical support tried for 30 min and said that in 1 Hr everything will be alright but I am not able to see any improvement.
Mobile information : [protected]
Complaint reference:
CBDMO[protected]
CBDCC[protected]
CBDMO[protected]
CMODC[protected]
CU[protected]
CU[protected]
CMOUC[protected]
CU[protected]
CMOBI[protected]
CMOBI[protected]
I would be really happy if these issue is solved asap; but I don’t see any feasibility of Airtel looking into this issue because all the reference are from last 2 weeks.
net on my laptop is not opening for last 4 days .The intensity of signal is normal . my number is [protected]. My other mobile number [protected].is working satisfactorily at the same place.for calling purpose.

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    Customer satisfaction rating
    23%
    Complaints
    42833
    Pending
    4276
    Resolved
    8727
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    location
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Airtel - Airtel gprs