[Resolved]  Airtel — Airtel is insulting customers and disconnected outgoing after payment also

Dear Sir/ Mam,

My Airtel Number is +91-[protected] (Chennai Number). I have got my International roaming facility and used in Bangkok and China etc. When the amount exceeded the limit, i tried to pay online. But the amount; i was unable to pay online due to poor service from Airtel. Also Airtel employees who do not know how to behave with the customers called up my home and told them to pay instead of calling me (worst administration and they are not trained properly). When i spoke to customer care, they do not know how to answer for the payment option online and no one knows how to solve the online payment problem. One of the Airtel counter said that to call customer care and they could not take payment. Another counter insulted me by using harsh words when i asked about this. But they are asking me to pay! Worst case in this is finally my outgoing was stopped and when i made payment INR 25,000 on 22nd december 2007 (same day), my outgoing is not yet activated even after 24 hours. No reply for my mail which was sent before a week! Please take action / advice me how to proceed with consumer court to bring those culprits infront of strict judgement and get penalty. So that it will be great lesson for Airtel and other customers not to sufer like this. Also Airtel do not have any authorised official to deal this matter even after many complaints given to customer care. Please advice.

Your judgement will be very useful for me and other poor people who suffer with Airtel like this.

Thank you

Narasimhan