[Resolved]  Airtel — Faulty Service from Airtel

Dear Sirs,

Through this letter I wish to communicate you that my airtel prepaid No. [protected] is wrongly put in non-operation mode.

I have tried for an easy recharge of Rs. 200/- on 5th Oct,09 but the validity period 30 days was not transferred. Accordingly I had registered my complaint at Airtel Customer Support Centre and I was given an assurance that my query will get resolved in 24 hrs. But nothing happened and once again I had registered my query many times and each time I got an assurance that the same will get resolved in 24 hrs.

On 7th Oct, 09, the validity period of my number got expired and till date it is non-operation mode. On 9th Oct, 09 I have sent a detailed mail to Customer Support Centre and once again I got a reply from Ms Carol Voidhiva, Cutomer Care Executive, that my query will get resolved by 12th Oct, 09. But once again the assurance went in vain.

Again, I had sent a mail on 12th Oct, 09 with a threat that if Airtel people continue to harass me then I would go to Hon’able Consumer Court but once again they seemed to be not interested to resolve my query but to defer it for another 24 hrs / 48hrs etc. etc.

Sir, on 12th Oct, 09, I spoke to Ms. Poonam, the Appellate Officer of Airtel at [protected] and again I spoke to Ms. Poonam on 13th Oct, 09.

Sir, can I say;

(1) Airtel is deceiving the customers.
(2) Airtel do not follow the customers’ values in practice and whatever words they say is just a theory.
(3) Airtel means Air + tel = Telephone in air, don’t know the ground realitiy.
(4) What ever Airtel commits goes in Air and is invisible.


From the deceived customer of Airtel
Ish Kumar Dandona