[Resolved] Airtel — want to cancel the connection | |
Hi Previously I had applied for cancellation of connection([protected]) because I am moving abroad for 3 months, but I got a call from customer care officer that they will provide me 3 months rental free and also my chip is lost , so airtel will provide me new chip free of cost . In that case I was agreed and happy to continue with the number, but till now I didn’t get any confirmation mail from airtel about this. In response of this mail, I have got call from Mr. Subodh from the Airtel Retention team Mumbai He told me that collect a chip from the following address Telecommuni System 1, Deccan Chambers CTS, Erandwane Opp.Garware College. Ph:[protected] When I went there I talked with MR. Nilesh and without checking the database he told me that we didn’t get any mail or note to provide you the chip. I had told him please check the database first and then tell me know, but he told me that the systems are down, when the system are actually not down. Is this is the facility Airtel is providing to there customer, when we want new connection in that time these people will come at our home and provide connection to us And now when I want to continue the connection because they are providing me the chip and 3 months rental free(As I am moving abroad for 3 month) Airtel people are not cooperating ,if this is the case I don’t have any issue I don’t want to continue with that number. For any clarification you can call at this number [protected] my number :-[protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Ref:[protected],[protected],[protected]
Dear Sir,
We had three pre paid connections and we hv been contacted by airtel franchisee M/s. Wintel Communication tele-marketers on 28.08.09. stating that we can migrate it into post paid connections, as the plan suited us, we hv opted for it. the next day their exe - mr. naresh came to our house and finished all the formatlities stating that our line will be disconnected for one hr. one 31st march 2009, our pre-paid line got de-activated and we hv been asked to the new sim card (post paid). the next day i.e. 01.04.09 two numbers hv been activated out of the three connections. i hv made several phone calls, mails but no response. i hv nt even slept the whole night as the exe told to make it activate in another 1hr, 2hr like this. but when i checked there is no activation. i hv made phone calls like as if i m working as night shift airtel customer care exe. i shoot up a mail stating that i will nt continue the above connections due to abnormal delay in activation & poor service and also in the verification process. atlast, i got the connection the next day 1am, without intimating the reason for delay in activation.
but the very next day once again all the three connections hv been interrupted, without any intimation. when i make a call it has been forwarded to customer care and i was shocked to knwo that they have deactivated the line due to my mail.
nobody in airtel is understanding that i was forced to shoot up such a mail due to very poor service from airtel which is below than its par and moreover the franchisee exe mr. naresh[protected] has nt picked his mobile for the past one week and their office land line numbers given in the visiting card is wrong. i don't know how even the basic things like updating the correct phone number should be updated in the visiting card should be done before giving to a customer is not followed.
they told to migrate into pre paid connection which is also not being done now. even this has been escalted to nodal officer desk team several times of no use. i think the people in airtel are protecting their colleagues, without taking care of customers.
we hv nt voluntarily called for airtel for migration. some people hav made call and as a customer we are in prob as we are neither in post paid nor in pre paid. there is no point in holding sim cards without activation.
when i asked to refund the balance available in prepaid connections, some exe told the amount will be lapsed. as a customer we hv rights to enjoy for the value of the money which we paid to airtel. some exe dont know even to handle customer query / compalint and the way to address the same. they reply in rude manner (Mr. Mani), which i cant understand hw they are being selected.
The matter is being prolonged for the past 11 days and they confirmed to solve the query before 14th (maximum), nw they are telling that they are upgrading due to which they are asking to give a requet after 19th which i cant understand. i dont know what is happening in aritel.
i hav been totally fed up in making several phone calls, mails and mental harrasement??? even then i dont got the solution for the above and nobody bothered abt it.
i dont find any person responsible in airtel or i m nt able to get the responsible person details for contacting.
i hv suffered a lot already and i need a solution immediately for the above...
Thanking you,
A. Nachiappan
14, Ponnappan Street,
Lakshmipuram,
Chrompet,
Chennai - 44.
[protected] / 2241 0196
Dear Sir,
We had three pre paid connections and we hv been contacted by airtel franchisee M/s. Wintel Communication tele-marketers on 28.08.09. stating that we can migrate it into post paid connections, as the plan suited us, we hv opted for it. the next day their exe - mr. naresh came to our house and finished all the formatlities stating that our line will be disconnected for one hr. one 31st march 2009, our pre-paid line got de-activated and we hv been asked to the new sim card (post paid). the next day i.e. 01.04.09 two numbers hv been activated out of the three connections. i hv made several phone calls, mails but no response. i hv nt even slept the whole night as the exe told to make it activate in another 1hr, 2hr like this. but when i checked there is no activation. i hv made phone calls like as if i m working as night shift airtel customer care exe. i shoot up a mail stating that i will nt continue the above connections due to abnormal delay in activation & poor service and also in the verification process. atlast, i got the connection the next day 1am, without intimating the reason for delay in activation.
but the very next day once again all the three connections hv been interrupted, without any intimation. when i make a call it has been forwarded to customer care and i was shocked to knwo that they have deactivated the line due to my mail.
nobody in airtel is understanding that i was forced to shoot up such a mail due to very poor service from airtel which is below than its par and moreover the franchisee exe mr. naresh[protected] has nt picked his mobile for the past one week and their office land line numbers given in the visiting card is wrong. i don't know how even the basic things like updating the correct phone number should be updated in the visiting card should be done before giving to a customer is not followed.
they told to migrate into pre paid connection which is also not being done now. even this has been escalted to nodal officer desk team several times of no use. i think the people in airtel are protecting their colleagues, without taking care of customers.
we hv nt voluntarily called for airtel for migration. some people hav made call and as a customer we are in prob as we are neither in post paid nor in pre paid. there is no point in holding sim cards without activation.
when i asked to refund the balance available in prepaid connections, some exe told the amount will be lapsed. as a customer we hv rights to enjoy for the value of the money which we paid to airtel. some exe dont know even to handle customer query / compalint and the way to address the same. they reply in rude manner (Mr. Mani), which i cant understand hw they are being selected.
The matter is being prolonged for the past 11 days and they confirmed to solve the query before 14th (maximum), nw they are telling that they are upgrading due to which they are asking to give a requet after 19th which i cant understand. i dont know what is happening in aritel.
i hav been totally fed up in making several phone calls, mails and mental harrasement??? even then i dont got the solution for the above and nobody bothered abt it.
i dont find any person responsible in airtel or i m nt able to get the responsible person details for contacting.
i hv suffered a lot already and i need a solution immediately for the above...
Thanking you,
A. Nachiappan
14, Ponnappan Street,
Lakshmipuram,
Chrompet,
Chennai - 44.
[protected] / 2241 0196
Dear Sir,
We had three pre paid connections and we hv been contacted by airtel franchisee M/s. Wintel Communication tele-marketers on 28.08.09. stating that we can migrate it into post paid connections, as the plan suited us, we hv opted for it. the next day their exe - mr. naresh came to our house and finished all the formatlities stating that our line will be disconnected for one hr. one 31st march 2009, our pre-paid line got de-activated and we hv been asked to the new sim card (post paid). the next day i.e. 01.04.09 two numbers hv been activated out of the three connections. i hv made several phone calls, mails but no response. i hv nt even slept the whole night as the exe told to make it activate in another 1hr, 2hr like this. but when i checked there is no activation. i hv made phone calls like as if i m working as night shift airtel customer care exe. i shoot up a mail stating that i will nt continue the above connections due to abnormal delay in activation & poor service and also in the verification process. atlast, i got the connection the next day 1am, without intimating the reason for delay in activation.
but the very next day once again all the three connections hv been interrupted, without any intimation. when i make a call it has been forwarded to customer care and i was shocked to knwo that they have deactivated the line due to my mail.
nobody in airtel is understanding that i was forced to shoot up such a mail due to very poor service from airtel which is below than its par and moreover the franchisee exe mr. naresh[protected] has nt picked his mobile for the past one week and their office land line numbers given in the visiting card is wrong. i don't know how even the basic things like updating the correct phone number should be updated in the visiting card should be done before giving to a customer is not followed.
they told to migrate into pre paid connection which is also not being done now. even this has been escalted to nodal officer desk team several times of no use. i think the people in airtel are protecting their colleagues, without taking care of customers.
we hv nt voluntarily called for airtel for migration. some people hav made call and as a customer we are in prob as we are neither in post paid nor in pre paid. there is no point in holding sim cards without activation.
when i asked to refund the balance available in prepaid connections, some exe told the amount will be lapsed. as a customer we hv rights to enjoy for the value of the money which we paid to airtel. some exe dont know even to handle customer query / compalint and the way to address the same. they reply in rude manner (Mr. Mani), which i cant understand hw they are being selected.ab aap batoo kab mujhe resolve karke doge company bhadak gaya hai.
The matter is being prolonged for the past 11 days and they confirmed to solve the query before 14th (maximum), nw they are telling that they are upgrading due to which they are asking to give a requet after 19th which i cant understand. i dont know what is happening in aritel.
i hav been totally fed up in making several phone calls, mails and mental harrasement??? even then i dont got the solution for the above and nobody bothered abt it.
i dont find any person responsible in airtel or i m nt able to get the responsible person details for contacting.
i hv suffered a lot already and i need a solution immediately for the above...
We had three pre paid connections and we hv been contacted by airtel franchisee M/s. Wintel Communication tele-marketers on 28.08.09. stating that we can migrate it into post paid connections, as the plan suited us, we hv opted for it. the next day their exe - mr. naresh came to our house and finished all the formatlities stating that our line will be disconnected for one hr. one 31st march 2009, our pre-paid line got de-activated and we hv been asked to the new sim card (post paid). the next day i.e. 01.04.09 two numbers hv been activated out of the three connections. i hv made several phone calls, mails but no response. i hv nt even slept the whole night as the exe told to make it activate in another 1hr, 2hr like this. but when i checked there is no activation. i hv made phone calls like as if i m working as night shift airtel customer care exe. i shoot up a mail stating that i will nt continue the above connections due to abnormal delay in activation & poor service and also in the verification process. atlast, i got the connection the next day 1am, without intimating the reason for delay in activation.
but the very next day once again all the three connections hv been interrupted, without any intimation. when i make a call it has been forwarded to customer care and i was shocked to knwo that they have deactivated the line due to my mail.
nobody in airtel is understanding that i was forced to shoot up such a mail due to very poor service from airtel which is below than its par and moreover the franchisee exe mr. naresh[protected] has nt picked his mobile for the past one week and their office land line numbers given in the visiting card is wrong. i don't know how even the basic things like updating the correct phone number should be updated in the visiting card should be done before giving to a customer is not followed.
they told to migrate into pre paid connection which is also not being done now. even this has been escalted to nodal officer desk team several times of no use. i think the people in airtel are protecting their colleagues, without taking care of customers.
we hv nt voluntarily called for airtel for migration. some people hav made call and as a customer we are in prob as we are neither in post paid nor in pre paid. there is no point in holding sim cards without activation.
when i asked to refund the balance available in prepaid connections, some exe told the amount will be lapsed. as a customer we hv rights to enjoy for the value of the money which we paid to airtel. some exe dont know even to handle customer query / compalint and the way to address the same. they reply in rude manner (Mr. Mani), which i cant understand hw they are being selected.ab aap batoo kab mujhe resolve karke doge company bhadak gaya hai.
The matter is being prolonged for the past 11 days and they confirmed to solve the query before 14th (maximum), nw they are telling that they are upgrading due to which they are asking to give a requet after 19th which i cant understand. i dont know what is happening in aritel.
i hav been totally fed up in making several phone calls, mails and mental harrasement??? even then i dont got the solution for the above and nobody bothered abt it.
i dont find any person responsible in airtel or i m nt able to get the responsible person details for contacting.
i hv suffered a lot already and i need a solution immediately for the above...
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For past 3 days im asking airtel people to cancel my fixedline and broadband[protected], its in the name of M.R.Srinivasan.But nobody is giving me correct procedure to disconnect. They are fooling me by telling that my wife has asked them to retain the connection, its totally impossible b`coz she is out of station.
Next thing Airtel people are clever that they charge late payment fee though the bill is paid before the due and there are many hidden charges also.Im in the plan of 799 rental with 256kbps speed but they dont provide really that much only for two or three days after complaint they do.
So im really fed up of this and i want to move out.