[Resolved]  Airtel — No Response on the earlier complaint

Airtel- 77/- Tariff voucher — Compensation for the Bad Service and wrong top up

Dear Sir,

Good Afternoon. It is to inform you that I am one of the customers of Airtel. Actually, I am still not. I purchased a SIM for Airtel bearing SIM :[protected], MSISDN : [protected] and IMS : [protected] around 26/[protected]. On the day of purchase, I recharged(easy recharge) it with Tariff Voucher of Rs 77/- to make the STD calls 50 or 60 paisa a minute. I waited for 36 hours and made a call to my brother at [protected]. Unfortunately, the tariff voucher didn't activate the sim for the new rate, so I paid Rs1.50 per minute. I went back to Retailer and asked. Poor Fellow again recharged with Rs 77/- (easy recharge) without charging me anything. Again , I waited for 36 hours and top up my mobile with 200/-. Again , to my amazement, the tariff voucher was not working. I called Customer Care twice or thrice ( Ref Nos. [protected], [protected] and[protected]). They all told that my tariff would be reduced, but every time I called , I was charged at 1.50/- per minute for STD.

At last, a gentleman from Customer Care told me that the Top up ( Easy Recharge) which was done by the retailer splitted the whole 200/- into two parts ( They named it dedicated Accounts). And I would be charged at normal rates until that Dedicated Account Balance is finished, and then I would be charged at 50 paisa per min from my Main Account.

I refused to accept this and I am writing to you , Consumer Forum. The reasoning posed by them for this is as under :-

On the date of Top Up , a special scheme was going on, which gives Customer full talk Time ( 200 for 200) but in two parts as told earlier.

The reasons for my denial to accept this is simple :

1.) Why a sane person would go for this offer when he has already recharged his SIM with 77/- voucher ? Moreover , the scheme was not known to the Retailer also.

To clarify it further , suppose if I am being charged 50 paisa for both local and STD call , why would I be going for a plan which is charging me 1.50/- for STD and 1.00/- for local and that too , when i have recharged my mobile with 77/- voucher twice. Moreover , the extra which Airtel is giving me is only 15/- .

What I lost:-

1. I am not able to use the new tariff (50 paisa for STD and Local) which is now being offered by most of the Operators as I am stuck with investment in Airtel.

2. I had to use my ordinary SIM for calling my far off friends and relatives for last around 20 days.( Charging me close to 1.50 per min).Lost 20 days of the whole 90 days for which this tariff ( 50 paisa per min) would be applicable.

3 . Approx 377/- directly for all the things I did for getting this connection.

4. Mental Peace and lot of time which is precious and can't be compensated in Monetary value.

What I want is :

1. Monetary Compensation.

2. And resumption of the right and good service for my connection.



Please do the needful , so that same should not happen to all other. We don't have time to involve in such kind of complaining, but as a responsible citizen, I have presented my case to you.



Regards

Pranav Kumar Chandra

I applied for a disconnection on 40068336 and they ack on phone.

They keep calling and sending the bill.

Response after going thru IVRS for minutes and minutes, is horrible.

Will Airtel wake up????

Soni