[Resolved]  Airtel — A Complaint Against Airtel (U.P. West).

registration of my flexi sim has been rejected . this sim i have taken from brij telecom (mathura) phone no [protected] sim no[protected] so kindly please activate my sim.

it seems airtel is dire need of funds, hence they are not stopping services when requested to terminate the services. i had visited the airtel office in apr 08 to terminate my airtel connection no [protected].the connection is still not stoppedand i am geting regular bills once again it is requested to disconnect and stop the services forthwith.

Last month an offer was introduced by Airtel in which a customer would get Airtel to Airtel talktime of Rs.1500 on recharge of Rs. 156.But now, the talk value has been reduced to Rs. 748 without any notice.I think, the marketing department of Airtel is clearly taking advantage of the customers' helplessness.

DEAR SIR/MADAM

WE ARE PLEASED TO INTRODUCE OURSELVES THAT WE ARE A VANIYAMBADI BASED WHICH COMES UNDER VELLORE DISTRICT TAMILNADU, UNDER THE DISTRIBUTORSHIP OF M/S EVEREST AGENCIES. PUDUR, VANIYAMBADI.

WE ARE ALSO PLEASED TO INTRODUE OURSELVES THAT WE ARE A RETAILER OF AIRTEL HAVING GREAT RESPECT AND LOVE FOR YOUR BRAND AND SERVICES. BUT TO OUR DISMAY, AND AS FOR AS THE WHOLE AREA RETAILERS i.e. (VANIYAMBADI) PINDCODE: 635751, VELLORE DISTRICT TAMIL NADU HAS THE FOLLOWING GRIEVIANCES AND COMPLAINTS ABOUT AIRTEL SERVICES IN THIS REGION.

SO TO INFORM YOU THE GRASS ROOT LEVEL PROBLEMS, WE HAD TOOK SOME TIME TO WRITE THIS MESSAGE ON BEHALF OF ALL THE RETAILERS IN OUR REGION, SO AIRTEL WILL NOT LOOSE ITS IDENTITY AS NUMBER ONE IN PROVIDING SERVICES.

THESE ARE THE FOLLOWING COMPLAINTS WE HAVE GONE THROUGH AND SIMILIAR COMPLAINTS ARE COMING FROM OUR COMPANIANS WHO ARE REPRESENTING AIRTEL SERVICES TO THIS REGION.

1). STARTER PACKS OR SOLD FREE IN YOUR AIRTEL OUTLET IN VANIYAMBADI, THE SAME WE ARE BILLED FOR 49 RUPEES PER CARD.

2). THE DISTIRBUTORS SALES REPRESENTATIVES ALWAYS SKIP TO GIVE THE BILLS TO THE RETAILERS.

3). AIRTEL SHOWROOM IN VANIYAMBADI SELLS ALL CARDS INCLUDING RUPEES TEN CARDS TO THE CUSTOMERS COMING TO THEM, IT LOOKS CHEAP, AND THE RETAILERS WHO REPRESENTS DIFFERENT AREAS GET SHORTAGE OF CARDS.

4). IT ALSO IRRITATES THAT THE SALES REPRESENTATIVES OR COMING ON BICYLES FOR COLLECTION, AND MOST OF THEM DONT HAVE KNOWLEDGE ABOUT THEIR DUTIES AND MOSTLY ALL ARE UN-EDUCATED, AND SPEAK RUDELY WHICH WILL DIRECTLY BRING MISREPUTE TO A REPUTED BRAND LIKE "AIRTEL".

SO WE REQUEST THE CONCERNED AUTHORITIES TO LOOK INTO THIS MATTER AND SEND CIRCULARS TO ALL THE DISTRIBUTORS AND AIRTEL OUTLETS TO FOLLOW AND MAINTAIN THEIR DUTY, DISCIPLINCE AND DIGNITY.
WE ALSO REQUEST HUMBLY TO GIVE DIRECTIONS TO THE DISTRIBUTORS TO PROVIDE TWO WHEELERS AT LEAST TVS-CHAMP,
OR OTHER TWO WHEELER DISPLAYING AIRTEL LOGOS AND ASK THEM TO PROVIDE IDENTIFACTION CARDS AND UNIFORM.
HOPE YOU WILL TAKE THIS AS OUR NOBLE SUGGESTIONS CUM GRIEVIANCES, WE DONT HAVE ANY PERSONAL ENIMITY WITH OUR DISTRIBUTOR OR REPRESENTATIVE IN OUR REGION.
KINDLY GIVE US A REPLY FOR OUR SATISFACTION.
AWAITING YOUR KIND RESPONSE.
WITH BEST REGARDS
FAISAL BASHA S
RETAILER NAME WE IRREGULARLY BILLED: MAJEED STORES, (NETHAJI NAGAR).
VANIYAMBADI
MOBILE: [protected]
MOBILE: [protected]

Respected Sir,

I am having Airtel connection. Airtel is sending Service Message to my mobile at 11.00 PM. Its irritating to get disturbed at 11.00 PM in sleep. We are switching on the mobile to get urgent Call during night but why the heel they are sending the advertisement during nights and early morning.

Please let us know what can i do for this, for getting disturbed at 11.00 PM for sending unnecessary messages. I want to go against airtel for doing this.

Regards,
S Jacob

i am have a airtel connectoin Mob. Pre-paid.no[protected] airtel dedect 30Rs. renual of hello tune on 1/10/2008 but hello tune is not set on my mobile till date .121 sevice is not responding, every day they have a new excuse for against my complaint. now i am not intrusting to set the hello tunes pls. refund my amont. pls. make it urgent.

AWAITING YOUR KIND RESPONSE.
WITH BEST REGARDS
Pradeep
Mob. no [protected]

Airtel Tamilnadu is cheating the customers by activating the Value added services like Caller tunes without the knowledge of the customers. When I called up customer care, they said sorry and deactivate it, but no refund of the amount charged. Can anyone suggest what should I do to bring the Airtel to court for further action against them.

Hi!,

You are not the only one to suffer in the hand of these fools of airtel. I had a post paid mobile connection of Airtel for which i had subscribed to 444 rental scheme since august 2006 as i am a heavy mobile user. Now in month of February 2008 my job got changed and my new company provided me mobile connection and landline phone. So in April 2008 i asked Airtel customer care to diconnect my number. They told me that they cant do in on phone and i have to go to their neirest office and given them the request. I did the same at their Vaishali sector 4 office. They at first tried to pursuade me not to disconnect and all that. But i was firm, so they told that in next 24 hours i will get call on my alternative mobile number confirming my disconnection. Next day i got a call from airtel, he tried to pursuade me not to disconnect my airtel mobile no as i am a premium customer. But i was firm. So he told he will do the same. But after many days and reminder it didnt happened. Then their bill came for the month and a call came for payment of bill. I told them that i had requested for disconnection but it has not been done which is airtel fault and i have not used it only rental bill is there. So i will not honour the bill and hence not pay the same. I asked them to immediately disconnect but nothing happened. For the next 1 month i continued to get their calls for payment and inspite telling them to disconnect. Then as i needed the mobile handset, i removed the airtel sim so that i can use the handset. After that in month of Sept, 2008 i got a call saying that they are sending me legal notice on me for non payment of Rs. 1340. I had paid more Rs. 30000 in 20 month i was customer with them, and had dynamic limit of Rs. 12500. If i had an intention of cheating them i would have used their 12500 limit. But as an honest customer i asked them to close my mobile as i had got new connection. But you can see the greed and cheating of Airtel, they want to earn money for free by not disconnecting the mobile and harass the ex-cutomer by sending leagl notices and all types of calls throughout day and night. God save cheat company and Mr. Sunil Bharti who runs such a cheat organisation.I have decided that though Rs. 1340 is too small an amount for me i am not going to bow down before the wrong practices and cheating of Airtel and hence will not pay them and will use all the means to fight them.

Yours sincerly
Abhishek Mani

I recieve unnecessery and ugly messages from [protected].

I am unable to make outgoing calls. But when I talk to customer care they say there is no problem in the connection it is working fine. It's happening from last 3 weeks.

hi
this is abhinav khanelwal. I have been using airtel for last 4 years. connebction was going smoothe. but last 3 months passed like hell. on every wednesday 20 rs have been charged by them for any kind of text based services and sometime on saturday also. I have been complaining every week since then to customer care for deactivation. But even after commitment by customer care exec. my compalimt is still unresolved (neithr deactivation nor money refund). only 3 to 4 times money was refunded. rest times thier commitment went fail. i physically visited bareilly frenchisee, near ayub khan chaurah. but they also failed even after thier commitment. Its getting very expensive and injustice to be with airtel. last hope to u
abhinav khandelwal
mo[protected]up west)

hi
this is abhinav khanelwal. I have been using airtel for last 4 years. connebction was going smoothe. but last 3 months passed like hell. on every wednesday 20 rs have been charged by them for any kind of text based services and sometime on saturday also. I have been complaining every week since then to customer care for deactivation. But even after commitment by customer care exec. my compalimt is still unresolved (neithr deactivation nor money refund). only 3 to 4 times money was refunded. rest times thier commitment went fail. i physically visited bareilly frenchisee, near ayub khan chaurah. but they also failed even after thier commitment. Its getting very expensive and injustice to be with airtel. last hope to u
abhinav khandelwal
mo 91-[protected] (up west)

I closed my Airtel Delhi, postpaid connection 2 years before. As i am using 3 Airtel Postpaid connection, so, now suddenly 1 of my connection was closed by saying that you have not paid your bill of 2 year earlier connection.
but i sent a fax to Airtel Customer care & Call at customer care also to close that no. at that time.

but still i was charged (1100/- INR) to restart my present no.

i have copy of fax and its reciept. kinly try to help me out.

problem not resolved it was almost 10 days that i have complaint of my broadband

A Complaint Against Airtel (Rajasthan).

Airtel Rajasthan is cheating the customers by activating the Value added services like moozok without the knowledge of the customers. When I called up customer care, they said sorry and deactivate it, but no refund of the amount charged. Can anyone suggest what should I do to bring the Airtel to court for further action against them.

sir, i was postpaid customer, after some problems i have changed my number in prepaid but till now my security money is not refunding by the franchise of mathura, so kinkly return my security money. jagdish pathak pathak gali, nivari road, baldeo mathura up. [protected]

dear sir/mam
this is to inform you that i am your airtel customer from last 5+ year i am using your services my mobile number is [protected], this is a post paid connection, one day i.e. 20-21 jan 2009 i recd a call from airtel and he say that we have a scheme for some of our selected customer and you are one of them, in that scheme your number converted from postpaid to prepaid and your local call is rs.50 paisa and std rs.1.50, and validity from life time, and your balance from (rs.999) will refund to you, so i ask what i have to do for this, he give me one address of airtel outlet in Shahdara i.e. Communication Zone and told me I forward your number for this scheme please visit our outlet and submit your id proof, then on 23rd jan i go there and fulfil all the required documents, then ms poonam from communication zone told me that your phone activated within 48 hrs she give me a sim card also, on 26th jan 2009 my old sim was discountinued, i insert new sim and recharge with rs.30/- it shows the balance, but no incoming or outgoing work, thenafter so many time i call to customer care and ms poonam from communication zone but they only give assurance, but nothing happen, now yesterday, ms poonam told me that we have received the list of our selectec customer but your number is not there, I am just surprise, how can it happen, i am very distrub and dont know what to do, to whom i contect, should i go to consumer court pls answer me...

Respected sir,
There is a complaint against Airtel (A.P).I activated music on demand service on my mobile.But now i want to deactivate it but they are not responding, when ever i call the customer care they say system was down and my balance goes to negative.Please help me

Dear, Sir/Madam
i want to say that our Airtel mobile no [protected] I submitted the compland to the airtel customer care in date of 17.03.2009 because i m can't sent to th SMS in any area of India and any Mobile networks.But Airtel Not solved the our problem in present time. When we contect to customer care then they are not received My call and not solved the our problem

I agree with the complaint lodged by customer.
This thing is correct that the behaviour and the way of talking of operators to customers is not good.