Airtel — Wrongly charging for the plan | |
hi, I have put rc95 plan in Airtel prepaid connection in easy recharge and it is for internet pack in which they have announced the timing like morning 8:01 am-11:59 pm usage is 100 MB and night 12:00 - 08:00 am usage is 2 GB.when i was used after 12 also they have been charging the amount till now the airtel have been taken more than 200 rs and i had called many times to the customer care but they said tat they will credit the amount since it has been two months over they didn't pay any single paise for wrongly taken amount.so pls taken this as complaint. Thankyou M.B.Rajan. Was this information helpful? | |
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Airtel — Wrongful Charging
My had got a new Airtel Prepaid No sometime in January 2009 with a prepaid amount of Rs. 200/-. After which i was not using the number. Yesterday when I switched the phone ON, I was unable to make any calls. On enquiring with the Airtel Customer care, I was informed that they had been charging me Rs. 3/- per sms for some Cricket alerts, for which I have neversubscribed nor were they able to provide details for the same.Today I have got a recharge done for Rs. 595/- to which Rs. 15 was deducted as outstanding amount. How is this possible on a prepaid mobile. I was also asked to send a message "STOP' to the number 121 to deactivate the Crickete alerts. However on doing so, i got a message from a number 1210 stating that I had no active alert package. Then why was i being charged Rs. 3 per sms and wher did my Rs. 200 of charge disappear.
LAstly I have now recevied a sms from Airtel stating that Rs. 3 has been deducted towards VAS. Again I have no clue as to what is VAS or why I am been charged for the same.
I feel completely cheated by Airtel. PLEASE HELP
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Airtel — Wrongfully charging to Credit Card
I was a user of Airtel postpaid corporate connection which was converted to pre-paid on 16th Oct 2008. During the converison at the customer relationship centre, I was informed that the standing instructions for cross charging the credit card will stand cancelled as soon as the connection is converted.In the month of Nov & Dec 2008, I have been charged Rs 415 & Rs 330 on the pretext of some old outstanding which was not charged earlier. They have not bothered to notify me and did charge out automatically.
In addition, I have logged various complaints for the poor network services in the area where I am staying since May 2008 (Ref no[protected]/[protected]. I have to try the phone at different angles before I can receive or make a call apart from frequent discnnection. This has not been rectified till date. While sepaking to their customer service manager, I was informed that the complaints cannot be looked into as the connection has been converted to pre-paid and I will need to log fresh complaints.
It is clear that Airtel wants to make money and not bother about the quality of service. I am not sure if TRAI is looking into these complaints and taking appropriate action to safeguard consumer's interests.