[Resolved]  Airtel — SOUTH MEGA PACK-RENEWAL LONG DURATION PACK DIFFERENT FROM NEW CONNECTION WITHOUT ANY MENTION IN BROCHURE

I have been using airtel digital tv for last 1 year
as my 1 year pack is over,i recharged for 1 year south ultra by paying 3033 rs
but iam not getting gemini,maa tv and other telugu chaneels though i am paying more than last year
the brochure says south mega has south economy+ 15 channels+ any 2 south top ups.
list of long duration packs in page 4 of brochure says 275 for 10 months and use for 1 year
we called up customer care at least 4 times and got reply that south top ups ar only for new customers and not for existing customers
whether airtel want to retain old customer or want only new connections
we stay in hyderabad and watch telugu channels mostly and a reputed DTH like airtel doesn't give all telugu channels even at cost of morethan 300 rs per month,
we don't want 2 south language top ups but give atleast one language topup at least ie telugu for AP when we are paying more than 300 per month and renewing on higher package.
and give a helpline for internet as your customer care guys hardly understand the problem and guide us to call customer care before buying if brouchure has not mentioned that sooth mega pack has top ups only for new connections and not for renewals, which is ridiculous
we hope somebody thinks seriously and act fast



Suresh Kumar

6-3-347/22b/1/1
Saibaba temple lane,Panjagutta
Hyderabad-500082
AP ,INDIA