[Resolved] Airtel — NO SERVICE FOR MONEY TAKEN | |
This is for Customer ID [protected]. I was re-locating from Chennai to Bangalore and I wanted to take my Airtel DTH connection with me. When I called up their helpline for this purpose, they told me to pay Rs. 300 and then their engineer will come to my house and uninstall the equipment. However after I paid the amount, they just de-activated my connection and no one from Airtel came to uninstall the equipment. Every time we called their customer service center, we were told it would be done in another one hour, another one hour and so on. In the end, I had to mysel[censored]ninstall the satellite dish, wiring and package it. This I could have done anyway without paying Rs. 300, had their useless customer service center told me that they do not handle uninstallation in the first place. I would strongly advise that people avoid Airtel DTH, as their Customer Service is terrible. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Airteldth — No Service
Dear Mr. Mittal,This mail is in utter frustration after following up with your AirtelDTH customer care for last 20 days. I bought a multi-room connection and it required multiple follow-up to get the STB installed. Since then it's almost 15 days none of the channels are activated.
1. I called up customer care.They logged complaint 5894001. No action after that
2. I called customer care again, they said complaint is being forwarded. Where do they forward, I do not know. No action again!!
3. After that called up customer care several time and the response has always been that someone will contact within 3 Hrs but no one has ever contacted.
I think Rs 999 has gone complete waste. In case you are listening to this post, I would expect some action.
Regards
AirtelDTH Customer ID ([protected])
1. I called up customer care.They logged complaint 8169936. No action after that
2. I called customer care again, they said complaint is being forwarded. Where do they forward, I do not know. No action again!!
3. After that called up customer care several time and the response has always been that someone will contact within 3 Hrs but no one has ever contacted.and again call airtel authourised dealer in howrah but they are no received the call 15 times after that received the call. but no take any action still now.
dadal Ghosh
[protected]
2. I called customer care again, they said complaint is being forwarded. Where do they forward, I do not know. No action again!!
3. After that called up customer care several time and the response has always been that someone will contact within 3 Hrs but no one has ever contacted.and again call airtel authourised dealer in howrah but they are no received the call 15 times after that received the call. but no take any action still now.
dadal Ghosh
[protected]
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Airtel DTH — Money taken - No service provided
I bought a Sony LCD which comes with Airtel DTH. When I called Airtel customer care for installation, they gave me a customer ID and asked me to recharge it with Rs. 1000. I recharged it and ask for the installation. After taking my money, they never did the installation. I called up many times to their customer care but no one has done anything. They give you a request number and close it without doing anything. My Customer ID is [protected]. Never opt for Airtel DTH.