Airtel — Recharges going to some dedicated Account not updated in main balance | |
Hi, Recharged recently my family's airtel mobile no.s [protected], [protected],[protected] for Rs.200 each( i.e. Rs. 200 for each mobile number). For all the three numbers i got recharge successful messages. But , the balance is NOT UPDATED in all the three numbers. It indicates balance is in some dedicated account which expires in February 07, 2010. For checking balance i have to use *123*4#. I want to know why this problem has occurred and what is this dedicated account 4? The dealer says this problem is happening to all the other airtel customers recharging in bangalore, tumkur (my Place), etc. I request airtel to Please look into the matter Was this information helpful? | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54497
Pending
0
Resolved
21957
View all 54497 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Thanks for the reply. Still NO person from Airtel has contacted me, As indicated by me in the earlier post, recharge i successful but am unable to have any outgoing call facility from my phone [protected] as the balance indicates 10 paise only.
the purpose of recharge is lost here.
Would i have to recharge again?
What guarantee do i have that the recharge would not go to some other "dedicate account"?
I have 3 year validity on the number (ends on march 2011.). The 3 year recharge was taken under the impression that i would be free from running around for recharges at awkward times for keeping the number. Of what good is the validity period when i have to go about recharging every month???
This is the second time that Airtel has misguided me into doing things that cost me more than initially thought. Earlier being conversion of my plans from 50 paise to now (1 re. per call and also 1re for sms.)
I would obliged if the amount is transferred from the dedicated account to the main balance.
Thanking you,
One Thoroughly dissatisfied Customer,
RaghuKL