[Resolved]  Airtel — Airtel cheating on RC77

Hi

I am an Airtel prepaid customer (number[protected] and have been hopelessly stuck with a problem with my tariff plan since 17th of December.

Based on Airtel's offers I had recharged with Rs 77 on two occassions.
1. Recharged with Rs 77 on 17th September 2009 - which would give a talk time of Rs. 10 and change the calling rates to 50p/60p for 3 months.
2. Recharged with Rs.77 on 19th October 2009 - which would give a talk time of Rs. 77 and change the calling rates to 50p/60p for one year (not 3 months).

I have messages from Airtel confirming the recharges.

I had noticed that I am being overcharged for my calls and had raised a complaint on the 23rd of December 2009. I was incorrectly told that the plan was only for 3 months and I will have to recharge with Rs 36 to continue on my plan. I had corrected the person calling back, that there was a separate recharge for Rs 77 (Point No.2 in the previous paragraph) on the 19th of October 2009 which should have extended the tariff validity to one year (not 3 months). Since then I had raised several other complaints.

I have since lost my mind trying to keep track of the complaint numbers that the Airtel Staff have been giving me. I have spent several hours with the call-center staff and multiple floor managers, but no one seems to have a clue about the problem. The floor managers seem to understand the state of the technical glitch, but fail to convey this to the Technical Department in the correct manner. As a result, the problem gets closed and my Tariff Plan does not get changed. What is most annoying, is that I don't get a call-back from Airtel informing me of the call status - I have had to call back on almost every occasion to find out the status and when I do, the floor manager attending to me tells me that my plan is valid for only 3 months and I will have to make a plan change once again. Every time it goes back to square one and I have to start ALL over again explain what has happened.

I had even emailed [protected]@airtelindia.com regarding this and promptly received an acknowledgement saying that I would receive a response within 24 hours. It has been 3 days and I still have not received a response.

I once again called the customer care and found my way to an arrogant floor supervisor who told me that the second recharge will not be valid as this is some "special recharge" that cannot be applied over another "special recharge" which is ABSOLUTELY ABSURD! If one cannot be applied over another, then that should have been clearly specified when Airtel sends out broadcasts and not in a situation where customers end up finding out much later on.

Someone from Airtel please validate if this is true.